Admissions Counselor

Role Description:

We're looking for a people-first Admissions Counselor to be the face and voice of SRT10 Altevol Centre of Excellence, a world-class sports academy in Ahmedabad. This will be a full-time, on-site role.

Key Responsibilities:

• Admissions Office Management: Welcome walk-ins, provide accurate information, and maintain a professional and positive atmosphere at the academy.
• Inquiry & CRM Management: Collect contact details from parents/students, update them in our CRM (Zoho), and manage all desk/call inquiries efficiently.
• Manage incoming phone and WhatsApp inquiries
• Follow-ups & Coordination: Call and follow up with parents/students regarding trial batches, schedules, and upcoming enrollments.
• Connect students with the right coaches as needed.
• Coordinate with parents and students for attendance, reminders, and batch updates.
• Fee Collection: Handle fee submissions from students/parents at the desk and maintain proper records.
• Facility Oversight: Report and escalate any issues related to equipment, lighting, air conditioning, or facility upkeep.
• Administrative Work: Assist in office-related admin tasks including data entry, attendance records, and reports.
• Follow up with online leads quickly and consistently (speed to lead matters).
• Communication: Act as the first point of contact, ensuring professional communication in Gujarati, Hindi, and English.

What we're looking for:

• Fluency in Gujarati, Hindi, and English
• Strong phone and in-person communication skills
• Comfortable handling parents, players, and prospects
• Organized, responsive, and proactive
• Ability to follow up and close conversations with clarity and warmth
• Proficiency in Microsoft Office Suite
• Previous experience in a similar role is advantageous

Good to have:

• Interest in sports (Tennis, Cricket, Pickleball, Badminton)
• Experience in admissions, counseling, sales, or customer-facing roles
• Familiarity with handling leads via calls, WhatsApp, or CRM systems

Why join us:

• Work at a world-class sports facility
• Be part of a fast-growing academy backed by global coaching standards
• Meaningful role helping families start their sports journey
• High ownership, real impact

Company Description:

SRT10 Altevol Centre of Excellence, in partnership with Sachin Tendulkar's SRT10 Global Academy, is redefining the sports facility experience in Ahmedabad. Our new multi-sport campus offers world-class athlete training and recreational opportunities for adults. We provide international-standard programs with expert coaching and holistic development. Our vibrant recreational center features fitness programs, a gym, and wellness spaces to integrate sports and fitness into daily life. Rooted in Sachin Tendulkar's vision of fostering a sport-playing nation, SRT10 Altevol Centre of Excellence is more than an academy. It's a movement for Gujarat and India.