Admissions Counselor

Responsibilities:

• Engage with assigned leads and promptly initiate contact through the auto-dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for programs.
• Build rapport and credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with admission counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and admission counselors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Requirements:

• Minimum of 2 years of EdTech sales experience (Study Abroad is a plus), with at least 1 year spent in a single company.
• A minimum of a graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.
• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners to attend the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite and CRM management for administrative tasks and reporting requirements.

Key Performance Indicators:

• Minimum 300 minutes of talk time over calls per day.
• Schedule/book 5 video counselling [VC] sessions per day.
• Connect with a minimum of 80% of your leads each day.
• Consistently meet and exceed weekly revenue targets.
• Note: The above KPIs are indicative and will vary based on the business vertical.