Admissions Counselor

About upGrad Founded in 2015, upGrad is Asia's largest integrated Learning, Skilling, Workforce Development, and Placement company. With 10M+ learners across 100+ countries, 300+ global university partners, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role As an Academic Counsellor at our Offline Learning Centres, you will play a key role in guiding potential learners, helping them identify the right career path, and showcasing how upGrad's programs can accelerate their journey. You will drive enrollments and revenue by nurturing leads, providing consultative counselling, and closing sales in a high-growth environment.

Key Responsibilities:

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Skills & Requirements:

• Graduate with 2–5 years of experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion, and relationship-building skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Empathetic listener with the ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.

Work Details:

• Working Days: 6 days/week (Monday – Saturday)
• Location: Pune - Kothrud / Chennai