Admission Support Officer

Roles and Responsibilities :

• Handle inbound calls from students, parents, and other stakeholders to provide information about educational programs and services.
• Process student applications, verify documents, and update records in a timely manner.
• Provide excellent customer service by responding to queries, resolving issues, and addressing concerns in a professional manner.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-2 years of experience in telecalling or voice processing industry.
• Excellent communication skills with the ability to handle high-pressure situations effectively.
• Proficiency in calling software such as dialer systems or similar tools.
• Basic knowledge of education counseling principles and practices.