Admission Officer

Role & responsibilities

• Lead Management: Manage, contact, and follow up with prospective student leads through CRM, calls, WhatsApp, website enquiries, referrals, and other channels.
• Student Counselling: Understand students academic backgrounds, career goals, and requirements, and recommend suitable programmes.
• Programme & Admission Counselling: Explain programme details, eligibility, fees, intakes, study modes, progression opportunities, and admission requirements.
• Sales & Conversion: Qualify leads, handle objections, communicate programme value, and convert prospects into applications and enrolments.
• Follow-up & Enrolment: Maintain regular follow-ups from initial enquiry through application submission and final enrolment.
• CRM & Documentation: Maintain accurate lead records, follow-up activities, application status, and required student documentation in the CRM.
• Target Achievement: Achieve assigned weekly and monthly sales, application, and enrolment targets while maintaining strong conversion rates.
• Student Relationship Management: Build professional relationships with prospective and enrolled students and ensure a positive admission experience.
• Market & Competitor Awareness: Stay updated on programmes, market trends, competitor offerings, and industry developments to strengthen counselling and sales performance.
• Team Coordination & Reporting: Coordinate with internal teams, participate in team meetings and training sessions, and provide regular updates on leads, conversions, and overall performanc