Admission Counsellor

Admissions Conversations & Lead Management

• Conduct consultative telephonic, video, and in-person discussions with families to help them evaluate SST with clarity and confidence.
• Understand student background, aspirations, decision criteria, and parent expectations, and guide the conversation accordingly.
• Maintain a structured follow-up rhythm for active leads, ensuring timely nudges and consistent visibility into their decision-making stage.
• Capture accurate, detailed notes in the CRM after each conversation to ensure smooth internal coordination and high lead hygiene.
  
  Targets, Reporting & Internal Coordination

• Achieve defined goals across test registrations, offer to acceptance conversions, refunds, and overall enrollment numbers.
• Share concise daily updates with the Team Lead on funnel movement, blockers, and any support required for specific families.
• Flag complex cases early to the Team Lead (deadline extensions, academic queries, parent concerns, etc.) for alignment and support.
• Collaborate with operations, marketing, and academic teams by providing accurate, timely information for smoother end-to-end student handling.
  
  ParentStudent Experience
• Build trust through mature, grounded, and empathetic conversations that reflect high communication standards.
• Handle sensitive or high-stakes moments - offer acceptance, fee deadlines, comparison concerns - with composure and clarity.
• Conduct campus tours or virtual counseling sessions for families requiring deeper clarity before decision-making.
• Maintain QA, tonality, and accuracy benchmarks consistently, ensuring every family receives a premium admissions experience.
  
  Non-admissions cycle responsibilities (September to December)
• Support offline and school outreach activities, including career fairs, info-sessions, campus events etc.,
• Assist in building a healthy top-of-funnel pipeline ahead of the next admissions cycle.

Growth Opportunities

This role offers significant exposure to the admissions function. Successful performers can grow into:

• Admissions Strategy Associate: Handle higher-stakes offer conversations with academically strong families and take on more consultative, maturity-driven responsibilities.
• Team Lead Admissions: Lead a pod of Admission Counsellors, drive performance through coaching and audits, and own conversion outcomes for your team.

Required Qualifications

• Education
• Engineering/experience working in the Indian Engineering education space is mandatory.
• Experience
• 1-4 years of experience in admissions, sales or high-interaction roles in ed-tech companies (counselling, customer-facing roles) is mandatory.
• Experience in working at study-abroad consultancies is a plus.
• Prior exposure to engaging with parents and students.
• Knowledge, Skills, and Abilities
• Exceptional spoken English with clear articulation and a calm, mature tone.
• Ability to structure thoughts quickly in conversations.
• Ability to handle parent conversations with confidence, warmth, and clarity.
• Strong personal discipline, follow-through, and accountability.
• Open to feedback and able to implement improvements rapidly.