Admission Counsellor

Job Description: Admission Counselor / Senior Admission Counselor (Telecounseling)

Organization: Chandigarh University
Location: Gharuan, Mohali, Punjab
Department: Admissions
Employment Type: Full-Time | Permanent
Work Mode: On-Site
Working Days: 6 Days a Week
Shift: Day Shift (9:30 AM 5:30 PM)
Salary: 25,000 – 32,500 per month + Performance-Based Incentives

Role Overview

Chandigarh University is looking for dynamic, confident, and target-oriented professionals to join its Admissions Team as Admission Counselors / Senior Admission Counselors. The role involves engaging with prospective students and parents, managing admission inquiries, providing accurate information about academic programmes, and converting leads into confirmed admissions.

The ideal candidate should possess excellent communication and counselling skills, a strong follow-up approach, and the ability to work in a target-driven environment while delivering a positive experience to prospective students.

Key Responsibilities

1. Telecalling & Lead Management

• Make a minimum of 100 outbound calls daily to prospective students and parents from assigned databases.
• Handle inbound inquiries through phone calls, WhatsApp, and email professionally.
• Conduct cold calling, follow up consistently with prospective students, and nurture leads throughout the admission cycle.
• Maintain accurate records of calls, interactions, follow-ups, and lead status in CRM systems.
• Track daily, weekly, and monthly performance metrics, including calls, follow-ups, conversions, and confirmed admissions.
• Achieve assigned lead conversion and admission targets.

2. Admission Counselling

• Counsel students and parents regarding academic programmes, eligibility criteria, admission procedures, fee structures, scholarships, and important deadlines.
• Understand students’ academic backgrounds, interests, and career aspirations to recommend suitable programmes.
• Guide prospective students through the complete admission process, from initial inquiry to application and enrolment.
• Address queries, resolve concerns, and handle objections effectively to improve conversion rates.
• Build positive relationships with prospective students and parents through timely communication and professional engagement.
• Ensure accurate and consistent communication of university information and admission policies.

3. Follow-Up & Conversion

• Maintain regular follow-ups with interested prospects to move them through the admission funnel.
• Identify potential applicants and prioritise leads based on their interest and admission readiness.
• Use effective counselling, persuasion, and relationship-building techniques to convert inquiries into confirmed admissions.
• Coordinate with the admissions team to ensure smooth processing of applications and enrolments.

4. Reporting & CRM Management

• Update all lead-related information and communication records in the CRM system.
• Prepare daily activity reports and share progress against assigned targets.
• Monitor lead status, follow-up schedules, and conversion performance.
• Maintain data accuracy and adhere to established admission processes and reporting guidelines.

Eligibility Criteria

• Bachelor’s degree in any discipline.
• 1–3 years of experience in admission counselling, telecalling, education sales, inside sales, or lead conversion.
• Experience in the Education or EdTech sector will be preferred.
• Fresh graduates with excellent communication skills and a strong aptitude for sales and counselling may also be considered for suitable openings.

Required Skills

• Strong verbal communication skills with proficiency in English.
• Student counselling and relationship management.
• Lead generation, lead nurturing, and admission conversion.
• CRM and lead management.
• Cold calling, objection handling, negotiation, and persuasive communication.
• Effective follow-up and engagement techniques.
• Basic computer proficiency, including MS Office and CRM tools.
• Target management, reporting, and time management.

Preferred Candidate Profile

• Confident, articulate, and persuasive communicator.
• Results-oriented with a strong focus on achieving admission targets.
• Patient, attentive, and professional while handling student and parent queries.
• Proactive in follow-ups and capable of managing a high volume of calls.
• Comfortable working in a fast-paced, performance-driven environment.
• Immediate joiners will be preferred.

What We Offer

• Competitive fixed salary with attractive performance-based incentives.
• Structured onboarding and 7 days of training.
• Complimentary transport facilities within Tricity (Chandigarh, Mohali, and Kharar).
• Stable day-shift working environment.
• Career growth opportunities within the Admissions and Counselling function.
• Supportive team culture with structured processes and performance guidance.

Apply Now

Interested candidates can share their updated CV or contact the HR team for further details.

Contact Person: Jyotika Kapoor
Email: [email removed]
Phone: [phone removed]