Admission Counsellor

Job Description:

The Admission Counsellor will drive end-to-end lead engagement, conduct high-volume outreach, and convert prospective learners for online programs. The role requires a strong customer-centric mindset, proactive communication, and the ability to navigate a dynamic, fast-evolving education sales environment.

Key Responsibilities

• Manage and convert leads for various online programs.
• Counsel prospective learners via phone, email, chat, and social media.
• Build long-term relationships and identify referral leads from existing learners.
• Maintain real-time, accurate updates on CRM systems.
• Ensure compliance with inside sales processes, tools, and data protocols.
• Achieve weekly, monthly, and quarterly revenue and enrolment targets.
• Handle objections, conduct price negotiations, and drive closure.
• Maintain consistent communication with learners until onboarding.

Qualification Requirements

• Bachelor's degree in Commerce / Business Administration (mandatory).
• Master's degree in Business Administration (preferred).

Skills & Competencies

• Excellent verbal and written communication (English proficiency).
• Strong sales acumen with the ability to articulate program value propositions.
• Approachable, engaging, and customer-first attitude.
• Patience, persistence, and resilience in handling diverse inquiries.
• Team-oriented, yet capable of independently managing priorities and deadlines.
• Basic proficiency in MS Office (Word, Excel, Outlook) preferred.