Admission Counsellor

JOB DESCRIPTION ADMISSION COUNSELLOR

Institute: IMA Jodhpur – IIT Academy & Medical Academy

Position: Admission Counsellor
Department: Admissions / Counselling
Location: Jodhpur, Rajasthan
Employment Type: Full-Time

About the Role

IMA Jodhpur is looking for a confident, knowledgeable and result-oriented Admission Counsellor to handle student and parent enquiries, conduct counselling sessions and convert prospective students into admissions.

The candidate should have excellent communication skills, strong counselling abilities and a genuine understanding of the education and competitive-examination sector.

Key Responsibilities

• Handle enquiries through phone calls, WhatsApp, walk-ins and other channels.
• Conduct counselling sessions with students and parents and understand their academic requirements and career goals.
• Explain courses, batch structures, academic methodology, test series, study plans and institute facilities.
• Guide students regarding appropriate batch selection based on their class, academic level and preparation requirements.
• Explain fees, scholarships, hostel, mess, study facilities, batch timings and admission procedures.
• Handle questions and concerns raised by students and parents and provide accurate information.
• Conduct regular follow-ups with prospective students and parents.
• Convert qualified leads into admissions through effective counselling and follow-up.
• Maintain proper records of leads, counselling sessions, follow-ups and admission status.
• Assist students and parents throughout the admission and documentation process.
• Participate in seminars, school visits, scholarship tests, admission campaigns and counselling events.
• Coordinate with the academic and management teams whenever required.
• Prepare daily/monthly reports related to enquiries, follow-ups and admissions.
• Ensure that information provided to students and parents is accurate and updated.

Mandatory Knowledge

The candidate must have in-depth and updated knowledge of NEET and JEE, including:

• NEET UG, JEE Main and JEE Advanced.
• Eligibility criteria and examination pattern.
• Syllabus, marking scheme and important examination guidelines.
• Preparation strategies for Class 11, Class 12 and Dropper students.
• Medical and engineering career pathways.
• Admission and counselling procedures.
• Relevant changes and updates in competitive examinations.
• General understanding of board examinations in relation to entrance-exam preparation.

The candidate should be capable of confidently answering student and parent queries related to competitive examinations and guiding them appropriately.

Required Skills

• Excellent communication and interpersonal skills.
• Strong Hindi and English communication.
• Good counselling, convincing and negotiation skills.
• Excellent listening and follow-up abilities.
• Target-oriented and result-driven approach.
• Good knowledge of MS Excel/Google Sheets, WhatsApp and basic CRM/ERP systems.
• Ability to maintain accurate records.
• Professional attitude and strong relationship-management skills.
• Ability to handle multiple enquiries and follow-ups efficiently.

Qualification & Experience

• Graduate in any discipline.
• 1–3 years of experience in educational counselling, admissions, sales or a similar role preferred.
• Experience in a NEET/JEE coaching institute, school, ed-tech company or education counselling role will be an advantage.
• Candidates with strong communication skills and relevant competitive-examination knowledge may also be considered.

Performance Parameters / KPIs

• Leads handled and followed up.
• Counselling sessions conducted.
• Lead-to-admission conversion.
• Monthly admission targets.
• Follow-up completion.
• Quality of student and parent interaction.
• Accuracy of information provided.
• Timely maintenance of lead/admission records.
• Participation in admission campaigns and counselling activities.

Punctuality & Professional Conduct

• Punctuality is mandatory. The candidate must report to the office on time as per assigned working hours.
• Regular late arrival or leaving early without prior approval will not be acceptable.
• Proper attendance and professional discipline are expected.
• During admission seasons, scholarship tests and special events, the candidate may be required to work according to institute requirements.
• The candidate must maintain a professional, respectful and positive working environment.

Personal Attributes

• Confident and presentable personality.
• Polite and patient while dealing with students and parents.
• Responsible, disciplined and self-motivated.
• Strong ownership of assigned leads.
• Good problem-solving and communication skills.
• Willingness to continuously learn and update knowledge.
• Ability to work under pressure and meet admission targets.