Admission Counsellor

School: Phoenix Greens School of Learning, Kokapet, Hyderabad

Department: Admissions
Reporting To: Head Admissions / Principal

Role Purpose:

To manage the complete admission process from enquiry to final admission and provide prospective parents with clear and accurate information about the school, its academic programmes, curriculum and overall learning environment.

Key Responsibilities

• Handle admission enquiries through calls, walk-ins, referrals and other channels.
• Understand parent requirements and provide appropriate guidance on the schools academic offerings and curriculum.
• Counsel parents on the schools academic approach, curriculum pathways, teaching-learning practices, co-curricular activities, facilities and overall school philosophy.
• Conduct counselling sessions and school tours for prospective parents.
• Explain the admission process, eligibility, assessments, documentation, fee structure and timelines.
• Follow up regularly with prospective parents and previous enquiries to improve admissions.
• Maintain accurate enquiry, follow-up and admission records.
• Track and report enquiries, visits, follow-ups, admissions and non-conversions to the Principal/Head Admissions.
• Analyse enquiry trends and reasons for non-conversion and suggest improvements.
• Coordinate with Academic, Accounts, Front Office and other teams for a smooth admission process.
• Support admission events, open houses and other initiatives to generate enquiries and school visits.
• Handle parent queries and objections professionally and provide accurate information aligned with school policies.
• Maintain admission materials, folders and relevant records.
• Ensure a positive and professional experience for parents and students throughout the admission journey.
• Perform other responsibilities assigned by the Principal.

Qualifications & Experience

• Graduate / Post Graduate in any discipline.
• Minimum 2 years of experience in admissions/counselling, preferably in a school or educational institution.
• Good understanding of school academics, curriculum and the education ecosystem.
• Strong communication, counselling, convincing and interpersonal skills.
• Good follow-up, coordination and relationship-management skills.
• Proficiency in MS Word, Excel and PowerPoint.