Admission Counsellor

. Student Enquiry Management

• Handle enquiries received through phone, email, website, walk-ins, and other channels.
• Provide accurate information about the school, curriculum, facilities, fees, transport, activities, and admission process.
• Maintain a record of all prospective student enquiries.
• Follow up with parents regularly until the admission decision is completed.

2. Parent Counselling

• Understand the parents requirements and expectations.
• Explain the school’s academic approach, culture, facilities, and policies.
• Guide parents regarding suitable classes, eligibility, admission criteria, and timelines.
• Address parent queries professionally and patiently.
• Build a positive relationship with prospective parents.

3. Campus Visits

• Coordinate and conduct campus tours for prospective parents.
• Ensure visitors receive a professional and welcoming experience.
• Coordinate with the Principal, academic team, or concerned departments when parents require detailed information.
• Record campus-visit details and follow-up actions.

4. Admission Process Management

• Explain the complete admission procedure to parents.
• Provide application forms and required-document checklists.
• Verify submitted documents for completeness.
• Coordinate entrance tests, assessments, interviews, and interactions.
• Track every applicant from enquiry to admission confirmation.
• Ensure admission-related documentation is completed accurately.

5. Lead Follow-up & Conversion

• Maintain a daily/weekly follow-up schedule for prospective parents.
• Categorize leads such as New Enquiry, Contacted, Visit Scheduled, Assessment Pending, Selected, Fee Pending, Admitted, Not Interested, etc.
• Follow up with parents who have not completed the admission process.
• Identify reasons for delayed or lost admissions and report them to management.