Admission Counsellor

Academic Counsellor Inside Sales | Higher Education Admissions

Role: Academic Counsellor – Inside Sales

Experience: 1–6 Years | Industry: Higher Education / EdTech / Admissions

Key Responsibilities & KRAs:

• Drive UG & PG offline course admissions for domestic and international university/college programs through phone, WhatsApp and virtual counselling.
• Achieve monthly individual admission, application and registration targets with clear Target vs. Achievement ownership.
• Conduct sufficient number of quality connected calls/day and maintain productive hours of daily talk time.
• Counsel students and parents on courses, universities, eligibility, fees, career outcomes and admission process.
• Generate and manage an individual sales/admission pipeline from fresh, digital and BTL-generated leads.
• Ensure systematic lead follow-up, lead nurturing and conversion from Enquiry Counselling Application Registration Admission.
• Maintain strong lead-to-application, application-to-registration and registration-to-admission conversion ratios.
• Update CRM/Dialer regularly with calls, conversations, follow-ups, pipeline stage and next action.
• Handle objections, negotiate appropriately and drive closure and fee/payment commitment.
• Participate in daily huddles, performance reviews and contribute to team and individual revenue/admission goals.
• Maintain high standards of student experience, counselling quality and accurate documentation throughout the admission journey.

Performance Metrics: Admissions | Applications | Registrations | Revenue/Collection | Conversion % | Connected Calls | Talk Time | Follow-ups | Pipeline Value | Target vs. Achievement.