Admission Counsellor
tisqhealth.com · Gurugram · onsite · Posted 37d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Reach out promptly to inbound leads generated via the Imperfectly app, website, social channels, and corporate tie-ups.
Understand prospective clients therapy or psychiatric requirements with active listening, discretion, and emotional intelligence.
Guide prospects through service tiers, explain session formats (in-person vs. teleconsultations), and convert inquiries into paid bookings.
Client Relationship.
Serve as the dedicated point of contact for clients post-booking, managing scheduling, cancellations, and renewals.
Proactively follow up post-session to assess satisfaction, encourage continuation packages, and minimize drop-offs.
Identify opportunities for re-engagement and family or couple counselling packages where relevant.
Coordinate between clients, psychologists, psychiatrists, and operations to ensure seamless session onboarding and schedule alignment.
Troubleshoot client concerns or app-related access queries swiftly before they escalate.
Sourced from naukri