Admission Counsellor

Position: School Admission Counsellor
Department: Admissions / Administration
Experience: 1-3 Years
Employment Type: Full-Time
Location: NIBM Road, Kondhwa, Pune
Reporting To: Admission Head & Principal

Position Overview

We are looking for a professional, confident, and parent-friendly Admission Officer who will be responsible for managing the end-to-end admission enquiry process along with front office operations.

The candidate will serve as the first point of contact for prospective parents, students, visitors, and other stakeholders, creating a warm and professional impression of the school. The role will involve handling admission enquiries, counselling parents, conducting follow-ups, coordinating school visits, maintaining admission records, and supporting the smooth functioning of the front office.

Key Responsibilities

1. Admissions & Parent Counselling

• Handle admission enquiries received through walk-ins, telephone calls, emails, WhatsApp and online platforms.
• Understand parents' requirements and provide accurate information about the school's curriculum, academic programmes, facilities, fee structure, activities, and admission process.
• Counsel prospective parents and students and address their queries professionally.
• Conduct and coordinate school/campus tours for prospective parents.
• Explain the complete admission process, eligibility criteria, documentation requirements and timelines.
• Follow up with prospective parents regularly and support enquiry-to-admission conversion.
• Coordinate appointments and interactions with the Principal, Coordinators, or relevant academic team members.
• Assist parents with admission forms, document submission, assessments and other admission formalities.
• Ensure a smooth and positive parent experience throughout the admission journey.

2. Lead Management & Follow-up

• Maintain an updated database of all admission enquiries and leads.
• Record and track enquiries, follow-ups, visits, applications and admissions.
• Ensure timely follow-up with prospective parents and maintain proper communication records.
• Monitor pending enquiries and ensure that no prospective lead is missed.
• Prepare daily/weekly admission reports and share updates with the reporting manager.
• Work towards achieving assigned admission/enquiry conversion targets.

3. Front Office Operations

• Act as the first point of contact for parents, students, visitors and guests.
• Welcome and assist visitors in a warm, courteous and professional manner.
• Handle incoming and outgoing calls and direct them to the appropriate department/person.
• Handle general parent/visitor queries and ensure appropriate resolution or escalation.
• Maintain front office records, registers and other administrative documents.
• Coordinate with Administration, Academics, Transport, Accounts and other departments as required.

4. School Events & Admission Activities

• Support and coordinate Open Houses, Parent Orientation, Admission Events and School Tours.
• Assist in admission campaigns and other school promotional activities.
• Support the school during peak admission periods, events and parent interaction days.
• Represent the school professionally while interacting with prospective families.

5. Documentation & MIS

• Ensure accurate maintenance of admission forms and supporting documents.
• Update admission data in the school's ERP/CRM/Admission Management System.
• Maintain confidentiality and accuracy of student and parent information.
• Prepare admission-related MIS and reports as required by management.
• Maintain proper records of admission status, pending documents and follow-ups.

Candidate Profile

Education:

• Graduate in any discipline.
• Additional qualification in Management, Education, Administration or Customer Relationship Management will be an advantage.

Experience:

• 1-3 years of experience in School Admissions, Front Office, Counselling, Customer Service, Education Sales or a similar role.
• Prior experience in a school/educational institution will be preferred.

Required Skills

• Excellent verbal and written communication skills, particularly in English.
• Strong interpersonal and parent-handling skills.
• Good counselling and convincing abilities.
• Pleasant, confident and professional personality.
• Strong follow-up and relationship-management skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office, Excel, Google Workspace and/or CRM/ERP systems.
• Ability to work under pressure, particularly during the admission season.
• Strong attention to detail and documentation skills.
• Presentable and professional in appearance and conduct.

Key Competencies

Parent Relationship Management | Admission Counselling | Lead Conversion | Follow-up | Front Office Management | Communication | Customer Service | MIS & Reporting | Coordination | Multitasking

Performance Indicators / KRAs

• Number of admission enquiries handled.
• Enquiry-to-visit conversion.
• Visit-to-admission conversion.
• Timely follow-up of leads.
• Accuracy of admission records and documentation.
• Parent satisfaction and service quality.
• Efficient management of front office operations.
• Timely submission of admission reports and MIS.

Preferred Candidate

The ideal candidate should be warm, articulate, target-oriented, organized and confident in interacting with parents. The person should be capable of balancing admission responsibilities with day-to-day front office duties while maintaining a professional image of the school.