Admission Counsellor

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.

As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Roles & Responsibilities

• Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.
• Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.
• Meet weekly enrollment, revenue, and collection targetsto contribute to the overall success of the organization.
• Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.
• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.
• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company.
• Prior experience in selling education products [Preferred].
• Minimum graduation or above, with qualifications from relevant backgrounds preferred:
• For Data/Tech/AI programs: Engineering, Computer Science, BCA.
• For Management programs: BBA, Management, BSc, BCom & any other graduation program.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

SKILLS

• Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.