Admission Counsellor

Role & responsibilities

• Make outbound calls to prospective students using the provided leads database.
• Conduct tele-counselling sessions to understand students career goals, educational background, and requirements, and recommend suitable IT courses.
• Generate walk-ins by effectively engaging prospects and scheduling branch visits.
• Manage the complete lead conversion funnel: Tele-counselling Branch Visit Demo Session Admission.
• Convert interested prospects into direct online admissions for candidates who prefer an online admission process.
• Explain course curriculum, training methodology, certification, placement assistance, and career opportunities in the IT industry.
• Maintain regular and effective follow-ups with prospects until the admission is successfully closed.
• Update and maintain CRM records, lead details, call logs, follow-up status, and conversion history.
• Respond promptly to fresh inquiries received through the website, social media platforms, and marketing campaigns.
• Prepare and share daily activity reports covering calls made, walk-ins generated, demos scheduled, and admissions closed.
• Coordinate with the Academic, Training, and Placement teams for demo sessions, counselling, and student onboarding.
• Build strong relationships with prospective students and parents to improve lead conversion and admission closure rates.

Preferred candidate profile

• Experience: 1 to 3 years in Counselling, Tele-calling, Sales, or Admission Consulting. Freshers can apply.
• Skills: Strong communication, convincing & interpersonal skills, basic computer knowledge, and CRM familiarity.
• Education: Any Graduate.