Admission Counsellor

Key Responsibilities

• Connect with prospective learners through inbound and outbound calls. • Understand learner requirements and recommend suitable upGrad programs.
• Drive daily, weekly, and monthly sales targets by converting leads into enrollments.
• Handle the complete sales cycle from lead qualification to enrollment.
• Follow up consistently with prospects to maximize conversions.
• Maintain accurate records of customer interactions in the CRM.
• Coordinate with marketing and operations teams to ensure a seamless learner experience.
• Track sales metrics and continuously improve conversion rates.
• Build strong relationships with prospective learners and deliver excellent customer service.

Skills & Experience

• Graduate in any discipline.
• 15 years of experience in Inside Sales, B2C Sales, Education Sales, EdTech Sales, Tele Sales, or Counselling.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Goal-oriented with a proven track record of meeting sales targets.
• Comfortable working with CRM tools and MS Office.
• Self-motivated, proactive, and customer-focused.

Preferred Experience

• Experience in EdTech, Education, Training, high-volume B2C sales environments.
• Prior experience in consultative selling will be an added advantage.