Admission Counsellor (Executive/Advisor)
21K School · Bengaluru · onsite · Posted 49d ago
Undisclosed1–2 yrsfulltimeSourced from
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About this role
Location: Onsite - Indiranagar, Bangalore
Experience: Fresh Graduates / 1-2 Years
Employment Type: Full-Time
21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalized learning, innovative teaching methodologies, and preparing students for a rapidly changing world.
Our mission is to make quality education accessible, flexible, and engaging for learners globally.
With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can learn, take ownership, and contribute to meaningful outcomes in education.
Why join 21K School
- Work with a growing global EdTech organization.
- Work from our Bangalore office in Indiranagar.
- Build a career in Admissions and EdTech.
- Interact with parents and students from diverse backgrounds.
- Performance-driven and collaborative work culture.
- Unlimited performance-based incentives.
The Admission Counsellor (Executive/Advisor) will be responsible for supporting prospective parents and students throughout the admission and enrollment process. The role involves explaining 21K School s programs and admission procedures, assisting with documentation and onboarding, coordinating with internal teams, and ensuring a smooth admission experience.
The ideal candidate should have excellent communication skills, strong attention to detail, a customer-focused approach, and the ability to manage multiple admission-related activities efficiently.
Key stakeholders: Parents/Students, Admissions Team, Sales Team, Academic Team, Marketing Team, Communications Team, and Operations Team.
Key Responsibilities - Assist parents and students throughout the admission and enrollment process.
- Explain school policies, curriculum structure, programs, and admission procedures clearly.
- Support parents in completing admission forms and ensure all required documents are submitted accurately.
- Check batch availability and coordinate student allocation to the appropriate class/program.
- Share fee details, payment links, admission documents, and other required information.
- Create student IDs in the portal and allocate students to their respective classes/programs.
- Share login credentials and support students and parents during the onboarding process.
- Review and update student information to ensure accurate admission records.
- Maintain an organized and updated admissions database.
- Coordinate with the Sales Team and provide operational support whenever required.
- Address parent and student queries or concerns in a timely and professional manner.
- Share notifications related to events, PTMs, academic updates, and other school communications.
- Coordinate with Marketing, Logistics, and Communications teams for admission-related materials and documentation.
- Support the team in collecting and maintaining testimonials and relevant student/parent information.
- Assist management in coordinating with Admission Representatives when required.
- Maintain professional relationships with parents, students, faculty, management, and internal teams.
- Prepare daily reports and provide updates on admissions, enrollments, pending documents, and follow-up activities.
- Perform additional responsibilities as assigned from time to time.
- Smooth and timely completion of student admissions and enrollments.
- Accurate documentation and maintenance of student admission records.
- Timely coordination with parents and internal teams.
- Successful onboarding of students into the learning platform.
- Accurate CRM/portal and database updates.
- Prompt resolution of parent and student queries.
- Timely completion of pending admission formalities.
- Accurate daily and periodic admission reports.
- Positive and professional parent experience throughout the admission journey.
- Educational Qualification: Any Graduate / Bachelor s Degree.
- Experience: Fresh graduates are welcome; 1-2 years of experience in admissions, administration, customer support, student coordination, academic operations, telecalling, or EdTech is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship-building skills.
- Good organisational and documentation skills with strong attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Customer-focused and empathetic approach.
- Basic knowledge of CRM systems, Google Workspace, and MS Office.
- Comfortable using online communication and video conferencing tools.
- Familiarity with school ERP systems or online learning platforms will be an added advantage.
- Candidates with a proactive, responsible, and positive approach are preferred.
- Number of admissions/enrollments completed.
- Admission process turnaround time.
- Accuracy and completeness of admission documentation.
- Pending admission formalities and closure rate.
- Parent query response and resolution time.
- Student onboarding completion rate.
- CRM/portal data accuracy.
- Timely completion of daily reports and updates.
- Parent interaction quality and professionalism.
- Coordination effectiveness with internal teams.
- Onsite opportunity at Indiranagar, Bangalore.
- Unlimited performance-based incentives.
- Opportunity for freshers to build a career in Admissions and EdTech.
- Work with a global online school serving students across 70+ countries.
- Structured training and learning opportunities.
- Exposure to parents and students from diverse backgrounds.
- Performance-driven career growth.
- Collaborative and supportive work environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Video ConferencingExecutive AdvisorCustomer Supportcrmadmission counsellorLogisticsmanagementERPrelationship buildingMS Office
About 21K School
21K School
EdTech
750
employees
2020
6 years old
Bangalore,Karnataka
India
₹4.6L PA avg
Avg at 21K School
About
21K School is Asia's leading online school. Our borderless institution follows an adaptive learning methodology that is based on cutting-edge technology, which allows our students to learn efficiently
Industries
EdTech
Employee ratings
10 reviews
3.8/ 5
Culture
3.2
Career growth
2.7
Work-life
3.5
Employees rate it well for
Skill Development38Overall Company38
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