Administrator

We are seeking a HOPEX v6 Admin – Level 4 to independently manage administration and support of the GEAR platform. This role includes end-to-end platform support, configuration, troubleshooting, and moderate enhancement ownership, along with coordination across stakeholders. ________________________________________ Key Responsibilities HOPEX Administration (Core Ownership) • Administer and maintain HOPEX v6 platform for stability and performance. • Manage user roles, access controls, and governance policies. • Perform system upgrades, patching, and configuration changes. • Ensure application availability, performance, and reliability. • Monitor: o System logs o Scheduled jobs o Integrations and services ________________________________________ Platform Operations & Enhancements • Handle incident, problem, and change management independently. • Perform root cause analysis (RCA) and implement fixes. • Support release deployments and configuration rollouts. • Implement minor customizations and enhancements in HOPEX. • Maintain platform documentation and operational runbooks. ________________________________________ AWS & Infrastructure (Working Level Expertise) • Support AWS services including: o EC2, S3, RDS, VPC o IAM, CloudWatch • Monitor performance, cost, and security compliance. • Assist in: o Environment provisioning o Backup & recovery o Disaster recovery readiness • Coordinate with cloud teams for improvements. ________________________________________ Security & Compliance • Support remediation of: o Vulnerabilities (OS, DB, middleware, app layers) • Ensure platform compliance with enterprise standards. • Assist in audit readiness and governance reporting. ________________________________________ Stakeholder Collaboration • Work closely with: o Enterprise Architects o Solution Architects o Governance teams • Provide user training and onboarding support. • Act as a primary point of contact for platform support. ________________________________________ Skills & Expectations Technical Skills • Strong experience in: o HOPEX (or similar EA tools) o SQL (queries and debugging) o Application support & configuration • Good knowledge of: o AWS (core services) o ITIL processes • Understanding of: o Enterprise Architecture frameworks (TOGAF preferred) ________________________________________ Soft Skills • Strong analytical and troubleshooting skills • Effective stakeholder communication • Ability to work independently • Attention to detail and governance mindset V BV CV VC