Administrator / Senior IT Engineer

Key Responsibilities:

• Computer & End-User Support: Troubleshoot and resolve day-to-day hardware issues across workstations, laptops, and peripheral devices to ensure zero downtime.
• Software Issue Resolution: Diagnose and fix software crashes, manage operating system configurations, and support standard business applications and enterprise integrations.
• Malware & Security Enforcement: Implement robust endpoint security measures, actively monitor for and remediate malware/viruses, and enforce cybersecurity policies tailored for both IT and Operational Technology (OT) networks.
• Network & Infrastructure Management: Deploy, configure, and manage local network infrastructure, including LAN, Wi-Fi, switches, routers, and VPN connections.
• Manufacturing Systems Support (MES/ERP): Act as the technical lead to ensure seamless data flow across Manufacturing Execution Systems (MES) and Enterprise Resource Planning (ERP) platforms.
• Shop-Floor Hardware: Configure and troubleshoot industrial IT equipment, including barcode scanners, label printers, IoT sensors, and workstation terminals.
• IT Asset & Vendor Management: Handle hardware lifecycles, procurement, and asset management while negotiating with local ISPs/vendors and ensuring strict adherence to uptime SLAs.

Required Qualifications (Key Skills):

• 4 to 7 years of IT experience, particularly within a helpdesk, system administration, or manufacturing IT department.
• Bachelors degree in Computer Science, Information Technology, Electronics & Communication, or a related field.
• Extensive hands-on experience troubleshooting PC hardware, Windows OS, and standard software applications.
• Proven expertise in identifying, isolating, and removing malware, spyware, and other endpoint security threats.
• Hands-on experience managing industrial networking and shop-floor hardware.
• Strong understanding of IT asset procurement and vendor management.

Preferred / Desirable Skills:

• Proficiency in Windows Server administration, Active Directory, and Office 365 environments.
• Strong working knowledge of enterprise integrations across ERP, MES, and HRIS platforms.
• Solid expertise in virtualization software, including VMware and Hyper-V.
• Hands-on knowledge of network routing, switching, and firewall configuration.
• Experience in shop-floor automation, IoT deployment, and manufacturing process digitization.

Other Requirements:

• Strong analytical thinking and complex troubleshooting capabilities under tight deadlines.
• Ability to work effectively in a high-pressure manufacturing environment.
• Excellent cross-departmental communication skills to interface between IT and shop-floor operations.
• Leadership capability and willingness to mentor junior IT support staff.