ADMINISTRATOR L3
Wipro · Chennai · onsite · Posted today
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About this role
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Website
http://www.wipro.com
Experience: 5+ Years (Relevant Hands-on Experience)
Job Summary
We are looking for an experienced ServiceNow Developer with 5+ years of hands-on expertise in ITSM Development, Virtual Agent, Now Assist (Generative AI), and Agent Workspace. The ideal candidate should have strong development skills, experience with enterprise implementations, integrations, and customization using ServiceNow best practices.
Key Responsibilities
- Develop and customize ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.
- Design and implement Virtual Agent conversations and chatbot integrations.
- Configure and customize Now Assist features including AI-powered case summarization, knowledge generation, and intelligent recommendations.
- Customize Agent Workspace using UI Builder, Declarative Actions, and Workspace components.
- Develop Business Rules, Client Scripts, Script Includes, Flow Designer, IntegrationHub, REST/SOAP APIs, ACLs, Notifications, and Workflows.
- Build and support integrations with third-party applications.
- Perform unit testing, troubleshooting, performance optimization, and platform upgrades.
- Collaborate with stakeholders in Agile development environments.
Required Skills
- ServiceNow ITSM Development
- Virtual Agent
- Now Assist (Generative AI)
- Agent Workspace & UI Builder
- JavaScript, Glide APIs
- Flow Designer & IntegrationHub
- REST/SOAP Integrations
- Service Catalog
- Business Rules, Client Scripts, Script Includes
- ACLs, UI Policies, Notifications
- Agile/Scrum methodology
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – ITSM
- Virtual Agent and Now Assist certifications (Preferred)
Preferred Qualifications
- 5+ years of ServiceNow development experience.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working on enterprise ServiceNow implementations.
We are looking for ITSM +Virtual Agent and Now assist experience candidate
Sourced from naukri
Skills
About Wipro
Wipro
IT Services & Consulting
233.3k+
employees
1945
81 years old
Bangalore/Bengaluru, Karnataka
India
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