Administrator - Insurance Operations

Location- Mumbai

Shift Timings- Rotational night and afternoon shift.

What can you expect

• An opportunity to understand services which are integral part of Insurance broking lifecycle
• A place to exhibit your skills, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
• In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert
• Our team is new but growing at fast pace and most of our colleagues have an average experience of 3 years. We are one big family that takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
• We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey.

What is in it for you

• Learn about new services and transitions of new work
• Pick up new skills like reporting, trainer and subject expert
• This is the place for you if you are interested in doing Insurance Certifications in US geography
• Other benefits as per HR policies

Responsibilities

• Be an integral part of a growing team, play a key role in building and transitioning functional capability to the service centre
• Be responsible for the review of policy wordings across various industry segments as per established and best practices
• Meet SLAs on Accuracy, Productivity and TAT as per agreed standards
• Handle escalated calls, complaints, questions, and queries as necessary
• Act as a mentor to team to ensure they have working knowledge of systems and established processes. Ensure up-skilling of team as per requirement
• Ideate and identify opportunities for process improvements, calibrate and streamline processes
• Escalate delays and queries appropriately after due investigation
• Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
• Ensure adherence to policies & procedures as per organization's standards and laid out SOPs
• Ensure operational risks are highlighted on time and escalate the same to proper authorities for corrective action
• Adhere to data and information security guidelines

Qualifications

• Graduate in any field

Required Skills

• Flexible working in any shifts as per business requirement
• Have worked in Insurance Broking related services like Policy Admin, Policy Review/Wordings or Certificates
• Excellent command on written and oral communication

Preferred Skills

• Communication & Influencing
• Analytical ability & Decision Making
• Planning and Organizing
• Prioritization with Client Focus
• MS-Office skills