Administrative & Support Services Expert Contributor | Freelance

Job description

Employment Type: Freelance / Contract (Work from Home)
Qualification: Relevant professional experience in Administrative Services, Business Operations, Customer Support, HR Operations, Staffing, Payroll, or related fields
Project Duration: Task-based freelance project
Time Commitment: ~4 hours per task
Compensation: 10,000 per accepted task

About the Role
We are hiring Administrative & Support Services Experts for a remote, task-based AI training and evaluation project. The selected experts will use their real professional experience to create realistic workplace tasks that help AI systems understand how administrative and support professionals actually work. This is not a data-labeling, generic content-writing, or academic question-answering role. The work involves creating realistic professional scenarios, providing supporting evidence, developing the ideal solution, and defining evaluation criteria.

Key Responsibilities

• Use a real administrative or support-services workflow you have personally handled to create a realistic workplace task.
• Create professional scenarios involving business operations, customer support, staffing, payroll, scheduling, HR operations, service delivery, or administrative workflows.
• Provide safe, anonymized, or realistic supporting materials such as reports, spreadsheets, schedules, customer records, HR documents, payroll materials, policies, or other relevant files.
• Complete the task yourself and create the ideal professional deliverable or solution.
• Define clear evaluation criteria to assess the accuracy, completeness, and quality of an AI-generated response.
• Ensure tasks reflect realistic professional reasoning, decision-making, and workplace practices.
• Work independently and complete assigned tasks within the required timelines.

Required Skills

• Strong professional expertise in Administrative & Support Services or a related field.
• Experience handling real-world, multi-step professional workflows.
• Familiarity with U.S. workplace practices, standards, terminology, or U.S.-facing/global operations is highly preferred.
• Strong analytical thinking and attention to detail.
• Ability to create and interpret professional reports, spreadsheets, schedules, customer records, HR documents, or other relevant materials.
• Strong written English and professional communication skills.
• Ability to work independently in a remote environment.
• Comfortable working on AI training and evaluation projects.

Relevant Backgrounds
Business Operations | Administrative Operations | Customer Support | Customer Operations | HR Operations | Staffing | Payroll | Workforce Management | Service Delivery | Scheduling | Shared Services | Related Roles

U.S.-Based Company Experience
Experience with companies such as Concentrix, TTEC, TaskUs, ADP, Kelly Services, Robert Half, ManpowerGroup, or Randstad can be relevant.

These companies are provided only as examples for reference. Candidates with experience in any similar U.S.-based company or U.S.-facing/global organization are welcome to apply.