Administration Officer

Position Overview

We are seeking an organized, proactive, and customer-focused Administrative Executive to oversee the day-to-day front office and operational activities of our coaching institute. In this role, you will be the primary point of contact for students, parents, and faculty, ensuring a seamless learning environment, smooth administrative workflows, and excellent student support services.

Key Responsibilities

1. Student & Operations Management

• Coordinate student enrollments, issue ID cards, batch allocations, and study material distribution.
• Maintain up-to-date physical and digital student records (attendance, contact details, fee payment logs).
• Assist in organizing periodic mock tests, competitive exam simulations, and parent-teacher meetings (PTMs).
• Manage test schedule logistics, answer sheet printing, scanning, and score entry/distribution.

2. Faculty & Classroom Coordination

• Maintain daily class schedules, faculty timetables, and classroom allocations.
• Track faculty attendance and coordinate substitute arrangements for absent instructors.
• Ensure classrooms are properly set up with necessary teaching aids (projectors, markers, whiteboards, sound systems).

3. Facility & Inventory Management

• Oversee institute cleanliness, hygiene, lighting, AC functionality, and overall branch maintenance.
• Manage vendors for office supplies, stationery, printing, and equipment maintenance.
• Maintain inventory counts of books, uniform sets, test series booklets, and general office supplies.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of student records and test score updates.
• On-time fee collection rate and reduced overdue balances.
• Smooth daily class schedule execution without operational friction.

Requirements & Qualifications

• Education: Bachelors degree in any discipline (Business Administration, Commerce, or Arts preferred).
• Experience: 1- 3 years of experience in administration, front-desk operations, or customer service (experience in coaching institutes, schools, or ed-tech is a plus).

Technical Skills:

• Proficiency in MS Office (Word, Excel, PowerPoint).
• Basic speed and accuracy in data entry.

Soft Skills:

• Excellent verbal and written communication skills in [English / Local Language].
• Strong interpersonal skills and a patient, welcoming attitude toward students and parents.