Administration Manager

About the Company:
NetCarrots Loyalty Services, founded in 2000, is a pioneer in providing Loyalty and Relationship Marketing services with a 5-day working culture.

Over the years, we have invested wisely in developing own proprietary tools and management methodologies which provide an edge to our client's relationship marketing programs.
In addition, we bring world-class technology platforms, end to end reward fulfillment and project management capabilities to deliver loyalty marketing and CRM solutions that positively impact our client's marketing objectives. We have had the benefit of working with a diverse range of businesses and sectors. Brands such as Canon, Indiatimes, Microsoft, Reliance World, Titan and Tata Sons have entrusted us to devise and manage their Customer and Channel Programs.

What is in it for you?

In addition to being part of a future-ready, a career at NCPL offers an individual:
a) High visibility and direct interaction with leadership
b) Strong learning environment with multi-skill exposure
c) Fast-track growth in a growing organization
d) Opportunity to work with leading brands and global clients
e) Stable, employee-friendly culture with a 5-day working week

Solver.Global by NetCarrots
We are a data driven and tech enabled global marketing solutions company. From transforming digital journeys to personalizing customer engagement, from accelerating brand exposure to creating consistent customer experiences across channels, our solutions and technology help our clients acquire, grow, and retain customers.
We have invested wisely in developing own proprietary world class technology platforms, digital solutions and project management capabilities that provide an edge to our client's marketing programs.

NetCarrots Loyalty services, our strategic services division, has been helping brands create brand advocates for the last 26+ years.
Headquartered out of Noida (Delhi NCR), we have branch office in Bengaluru. We service global locations through our partners who provide solutions based on our platforms.

Please visit our website to know more about the company.
Website: http://www.netcarrots.com/

Department: Administration

Designation: Administration Manager

Experience: 5-10 years of relevant experience

Job Location: 2nd BTM Stage, Bangalore

Key Responsibilities

Job Purpose
To ensure the smooth functioning of day-to-day office administration, facilities, vendor management, employee support, and administrative activities while maintaining cost efficiency and operational discipline.

1. Office Administration & Facilities Management

• Ensure the day-to-day upkeep, cleanliness, and maintenance of the office.
• Manage office infrastructure, furniture, equipment, housekeeping, security, and other facility-related requirements.
• Coordinate repairs, servicing, and maintenance of electrical equipment, air conditioners, and other office assets.
• Monitor office supplies, stationery, pantry requirements, and other consumables.

2. Vendor & Service Provider Management

• Coordinate with vendors for procurement, maintenance, housekeeping, courier, and other services.
• Obtain quotations, negotiate rates, and ensure timely delivery of goods and services.
• Maintain vendor records, agreements, purchase orders, and service documentation.
• Track vendor bills and coordinate with the accounts team for timely processing of payments.

3. Employee Support & Coordination

• Facilitate employee requirements related to office infrastructure, seating, access cards, and other administrative needs.
• Coordinate office events, meetings, employee celebrations, and internal activities as required.
• Support joining and exit formalities related to office assets, access, and administrative documentation.

4. Asset & Inventory Management

• Maintain an updated file of office furniture, equipment, laptops, accessories, and other assets, wherever applicable.
• Track asset allocation, movement, repair, and return during employee exit.
• Monitor inventory levels and ensure timely replenishment of essential supplies.

5. Travel, Logistics & Documentation

• Coordinate employee travel bookings, accommodation, local transportation, and related logistics, as required.
• Manage courier, dispatch, document movement, and receipt of office deliveries.
• Maintain administrative records, bills, invoices, contracts, and other relevant documents.

6. Cost Control & Compliance

• Monitor administrative expenses and ensure adherence to approved budgets.
• Maintain records of utility bills, maintenance expenses, and other recurring costs.
• Ensure compliance with office safety procedures, building regulations, and applicable administrative requirements.
• Identify opportunities to improve processes and reduce unnecessary administrative expenditure.

7. General Responsibilities

• Maintain effective coordination with internal teams, landlords, building management, and external service providers.
• Provide timely updates to management on pending issues, expenses, and operational requirements.
• Take ownership of administrative issues and ensure timely resolution.

8. IT Infrastructure & Network Management

• Manage office IT infrastructure, including desktops, laptops, printers, scanners, routers, switches, Wi-Fi, and internet connectivity.
• Ensure reliable functioning of the office network, LAN, Wi-Fi, and internet connections.
• Coordinate with internet service providers and other technology vendors to resolve connectivity and infrastructure issues.
• Manage firewall, antivirus, endpoint security, and other IT infrastructure wherever applicable.
• Ensure regular maintenance and timely upgrades of IT equipment.

9. End-User Support & Troubleshooting

• Provide hands-on technical support to employees for hardware, software, email, connectivity, and other IT-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and business applications.
• Manage employee onboarding and exit-related IT activities, including system allocation, email access, account creation, access revocation, and asset recovery.
• Extreme level of co-ordination with the IT team of head office for the same.

Required Experience

• 5-10 years of experience in office administration or facilities management.
• Good communication, coordination, negotiation, and problem-solving skills.
• Experience in handling Govt official and nuances of working at Govt organizations.
• Working knowledge of MS Office, Excel, email, and administrative documentation.
• Ability to manage multiple tasks, vendors, and deadlines independently.

Key Competencies

• Strong ownership and accountability.
• Planning and organizational skills.
• Cost-consciousness and vendor negotiation.
• Attention to detail and record maintenance.
• Proactive approach to problem-solving.
• Professional conduct and effective interpersonal skills.

Qualifications: Graduate in any discipline; a qualification in administration or facility management is an advantage.