Administration Head

Role & responsibilities

1. Administrative Operations

• Manage and supervise all non-clinical departments such as Front Office, Security, Housekeeping, Maintenance, Medical Records, Transport, Billing, Canteen, etc.
  
• Ensure efficient OPD & IPD operations and patient flow management.
  
• Oversee hospital infrastructure management, facility services, and uptime of utilities.
  

2. Compliance & Quality

• Ensure compliance with statutory regulations, hospital policies, and accreditation standards (e.g., NABH/JCI).
  
• Implement and monitor SOPs across departments.
  
• Ensure timely documentation, audits, and reporting as required.
  

3. Coordination & Communication

• Act as the bridge between clinical and non-clinical teams for seamless functioning.
  
• Coordinate with doctors, nursing, HR, finance, marketing, and procurement teams.
  
• Manage vendor relations for outsourced services and contracts (housekeeping, security, ambulance, etc.).
  

4. Patient Services & Satisfaction

• Maintain high standards of patient care and service quality.
  
• Handle escalations related to patient grievances and resolve issues swiftly.
  
• Monitor and improve front desk protocols, admission-discharge processes, and billing processes.
  

5. Resource & Inventory Management

• Oversee availability of consumables, supplies, and non-medical equipment.
  
• Ensure cost-effective utilization of resources and operational budgets.
  
• Monitor AMCs, equipment maintenance, and facility upkeep.
  

6. Team Leadership

• Lead, train, and mentor administrative & support staff.
  
• Conduct performance reviews, staff scheduling, and manpower planning.
  
• Ensure discipline, grooming standards, and work ethics.
  

7. Strategic Input

• Support management in planning expansions, new services, or process improvements.
  
• Participate in hospital development projects and committee meetings.
  
• Continuously improve operational processes to enhance efficiency and reduce costs.
  

Preferred candidate profile

• Strong leadership & people management skills
  
• Excellent communication & interpersonal ability
  
• Problem-solving & decision-making skills
  
• Knowledge of hospital operations, compliance, and accreditation standards
  
• Ability to work in a fast-paced, service-driven environment
  
• Familiarity with healthcare software / HIS systems

• Experience: 712 years of hospital administration experience (depending on hospital size).
  
• Experience with NABH/JCI processes preferred.