Administration And Customer Support Executive

Job Roll

Business Operations & Customer Success Executive (Female)Location

Lucknow (Onsite)About Role

This is a high-performance, growth-oriented role requiring full ownership of CRM, booking, billing, and customer support functions. The candidate must be proactive, accountable, and results-driven.Key ResponsibilitiesCRM & Lead Management

• Maintain accurate and up-to-date CRM data
• Track and follow up on all leads
• Ensure no leads are missed
• Monitor the customer journey from inquiry to closure
• Generate regular CRM reports

Booking & Billing Operations

• Manage the end-to-end booking process
• Handle billing, invoicing, and payment tracking
• Coordinate with the accounts team
• Ensure all documentation is complete and accurate
• Follow up on pending payments

Customer Support & Relationship Management

• Handle customer queries via calls, WhatsApp, and email
• Provide prompt and professional responses
• Resolve issues to ensure a seamless customer experience
• Build and maintain long-term client relationships
• Collect feedback to improve service quality

Sales & Operations Coordination

• Coordinate between the sales team and customers
• Schedule meetings and site visits
• Maintain project updates and pricing information
• Provide reports and actionable insights

Office & Administrative Support

• Maintain records and documentation
• Coordinate with vendors and internal teams
• Ensure smooth day-to-day office operations

KPICRM KPI

• 98%+ data accuracy
• Response time within 15 minutes
• 100% daily updates
• Less than 2% missed leads

Booking & Billing KPI

• 100% accuracy in booking and billing
• 95%+ payment follow-up completion
• 100% documentation compliance

Customer Support KPI

• Response time within 30 minutes
• 95%+ issue resolution rate
• Customer satisfaction score of 4.5/5 or higher

Skills Required

• Proficiency in CRM tools
• Strong knowledge of Excel and Google Sheets
• Experience handling WhatsApp communication
• Excellent follow-up and coordination skills
• Fluency in Hindi and basic English
• Prior experience in real estate is preferred
• Strong sense of ownership and accountability

Salary

₹20,000 – ₹40,000 + incentivesCareer Growth

Operations Executive → Senior Executive → Manager → Business Head