Admin & Telecaller

Role & responsibilities

• Handle day-to-day administrative work for the Company's real estate office and provide general documentation and coordination support to Management and other departments.
• Prepare, type, format, proofread and print letters, notices, agreements, forms, reports, quotations, lists, spreadsheets and other documents as required.
• Prepare agreements for sale, booking forms, allotment letters and other property-related documents using Company-approved formats and information; coordinate checking, corrections and execution with the authorised person or legal team.
• Maintain daily expense sheets, administrative expense records, office registers and other routine tracking sheets, ensuring entries are accurate and supporting documents are filed.
• Create and maintain Excel/Google Sheets or other records for leads, client details, site visits, bookings, agreement status, document status, expenses, office supplies, attendance and other administrative requirements.
• Maintain organised physical and digital files for customer documents, agreements, KYC records, correspondence, property-related paperwork, office bills, receipts and other records.
• Handle data entry, typing, scanning, photocopying, printing, emailing, filing and general computer-related documentation work accurately and within required timelines.
• Coordinate collection, checking and submission of documents from clients, brokers, vendors, consultants and internal teams, and follow up for missing information or signatures.
• Support the sales team with preparation of cost sheets, demand letters, payment reminders, client forms, project information and other sales-related paperwork using approved information and formats.
• Make telemarketing calls to prospective leads and enquiries for the Company's real estate projects, introduce projects using approved information, understand basic requirements and share relevant details.
• Follow up with prospective clients by phone, WhatsApp, email or other approved channels, record call outcomes and next follow-up dates, update the lead sheet/CRM and coordinate site visits for the sales team.
• Forward qualified leads, client queries, requests for pricing or negotiation, and other sales opportunities to the appropriate sales representative; do not make unauthorised commitments or offer unapproved discounts.
• Maintain daily records of calls made, leads contacted, responses received, follow-ups pending, site visits scheduled and other telecalling activity, and submit updates to the reporting manager.
• Coordinate with the sales, accounts, legal, marketing and project teams to ensure administrative paperwork and client-related documentation are completed and shared on time.
• Assist with office administration, including maintaining attendance sheets, stationery and office-supply records, courier and dispatch registers, meeting schedules and other routine office records as assigned.
• Track pending documents, signatures, approvals, client follow-ups and other administrative tasks, and remind the relevant persons to ensure timely completion.
• Handle client information, property documents, Company records and other confidential information carefully and share them only with authorised persons.
• Check documents and data for completeness, spelling, formatting and basic accuracy before submitting them; promptly report missing information, inconsistencies or errors to the reporting manager.
• Perform any other administrative, documentation, data-entry, coordination or sales-telecalling duties reasonably assigned by Management from time to time.