AD Support Engineer
Massmutual Global Business Services · Hyderabad · onsite · Posted 44d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Who We Are - MassMutual India
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we re stronger.
Job Description
Role Overview
We are looking for an experienced Active Directory Entra Infrastructure Support Engineer to support and operate our on-premises and cloud-based Active Directory environments, including Azure Entra ID and associated identity infrastructure.
This role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams.
This role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams.
The engineer will play a key role in ensuring availability, security, and performance of identity services across the enterprise.
Key Responsibilities
Active Directory Entra Operations
- Provide L2/L3 operational support for multiple on-premises and cloud-based Active Directory environments
- Support and manage Azure Entra ID tenants, hybrid identity setups, and supporting components
- Perform daily operations including user, group, service account, and computer object management
- Implement and manage Delegation Models, Group Policies, and role-based access controls to meet business requirements
- Support directory integrations with enterprise and third-party applications
Infrastructure Maintenance Platform Health
- Own technology currency and upgrades for:
- AD Domain Controllers
- Entra / Azure AD components
- Supporting identity infrastructure
- Perform patching, configuration changes, and infrastructure clean-up
- Monitor directory health, replication, authentication flows, and system logs
- Conduct regular reviews and audits to ensure stability, compliance, and security posture
- Participate in Disaster Recovery drills, including AD and identity infrastructure restoration
Incident Management Troubleshooting
- Act as a primary responder for identity-related production incidents
- Troubleshoot and resolve issues impacting:
- Authentication
- Authorization
- Directory replication
- Application integrations
- Work closely with application teams, vendors, and platform teams to drive incident resolution
- Support root cause analysis (RCA) and corrective action implementation
- Participate in on-call rotation, including evenings and weekends, as per operational requirements
Documentation Process Support
- Create and maintain operational runbooks, SOPs, and troubleshooting guides
- Document standard changes, fixes, and known issues
- Support audit requests and internal reviews related to identity platforms
- Continuously improve operational processes and stability
Required Qualifications
Education Experience
- Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience
- 5+ years of hands-on experience supporting:
- Microsoft Active Directory
- Azure / Entra ID
- Microsoft server infrastructure
- Experience working in enterprise IAM or infrastructure operations teams
- Microsoft certifications (Active Directory, Azure, Identity) are a strong plus
Technical Skills
- Strong hands-on knowledge of:
- Active Directory architecture, design, and operations
- Azure Entra ID hybrid identity concepts
- Domain Controllers, trust relationships, DNS, replication
- Experience with:
- SSO and MFA integrations
- IAM concepts and access governance
- PowerShell scripting for automation and support
- Familiarity with:
- Cloud platforms (Azure primarily; AWS exposure is a plus)
- Security standards (NIST, ISO 27001, PCI-DSS)
- Strong troubleshooting skills using Microsoft diagnostic tools
Why Join Us
We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit Apply today!
We ve been around since 1851. During our history, we ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and Indias Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit Apply today!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationdaily operationsDNSActive Directoryaws iamcloud platformsDisaster recoveryamazon web servicesdiagnosticDssBusiness RequirementsauditsbfsiEntra IdAzure ADGroup PoliciescloudCyber SecurityArchitecturecomplianceMicrosoft Azure
About Massmutual Global Business Services
Massmutual Global Business Services
IT Services & Consulting
2.1k+
employees
2020
6 years old
Hyderabad / Secunderabad, Telangana
India
₹12.8L PA avg
Avg at Massmutual Global Business Services
About
MassMutual provides financial security solutions, emphasizing protection and planning to help individuals achieve their financial aspirations.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.9/ 5
Culture
2.8
Career growth
2.6
Work-life
3.3
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