AD Patch Management L1

Experience Required - 1+ years.

Location - CBD, Belapur.

Work Mode - 6 Days Working with Rotational Shifts.

Job Description L1 Support

L1 Support (Monitoring & First-line Support).

Responsibilities:

• Monitor alerts, logs, and dashboards for Quest, Array Load Balancer, Trend ,Antivirus, and SFTP.
• Perform initial troubleshooting of incidents (password resets, access issues, basic connectivity checks).
• Document issues in ticketing system (ServiceNow/Jira/Remedy).
• Escalate unresolved incidents to L2 with proper details & logs.
• Perform routine health checks (service status, antivirus updates, load balancer status).
• Provide basic user support and guidance (Quest Password Manager resets, SFTP account help).

Skills Required:

• Basic understanding of Active Directory, networking, and security concepts.
• Familiarity with ticketing tools and monitoring dashboards.
• Strong communication & documentation skills

Interested Candidates kindly share their updated resume on [email removed] OR Contact on - [phone removed].