Ad Operations Specialist

Job Description:

We are seeking a detail-oriented and highly motivated Account Manager to join our Ad Operations team. This role will work closely with Ad Operations and Sales teams to support the trafficking, reporting, auditing, and optimisation of paid advertising campaigns across digital properties. The ideal candidate is meticulous, analytical, and comfortable working in a dynamic, fast-paced, collaborative environment. This position offers an opportunity to contribute to operational efficiency, support a diverse client portfolio, and take on new challenges within the digital advertising ecosystem.

Responsibilities:

• Support campaign trafficking and screenshot requests.
• Review trafficking requests from Account Managers and QC campaign assets.
• Traffic video assets and implement ad tags for Account Manager review.
• Assist the Ad Operations team in troubleshooting campaign performance, including investigating ad server bugs, third-party discrepancies, and under-delivery issues.
• Assist with campaign optimisation by adjusting delivery tools at Account Managers' discretion.
• Support reporting requirements based on client requests and campaign auditing.
• Assist Account Managers with monthly billing activities.
• Provide after-hours support for client-related emergencies, as necessary.

Requirements:

• Strong professional interpersonal communication skills with internal and external customers.
• Ability to articulate thoughts and concepts clearly and effectively.
• Ability to quickly establish rapport and build professional relationships.
• Strong critical thinking, analytical, and problem-solving skills.
• Ability to work effectively under tight deadlines.
• Excellent attention to detail.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Ability and willingness to quickly learn new productivity software and technology tools.

Preferred

• Familiarity with the digital advertising ecosystem, including third-party ad servers such as DCM, Sizmek, and Innovid.
• Knowledge of ad-serving technologies such as VAST and VPAID.
• Strong interest and curiosity in digital media, advertising, and emerging technologies.
• Bachelors degree with a focus in media, advertising, or a related field, or equivalent relevant experience.
• Previous internship, coursework, or work experience in digital advertising.
• Familiarity with consumer websites, mobile/tablet platforms, OTT and connected TV platforms, and video game devices.
• Experience working with ad sales teams, creative production studios, and/or marketing departments.