Ad Operations Executive

Job Summary

We are seeking a highly motivated Media Operations Executive / Ad Operations Executive to join our team in Bangalore. This is a 100% backend, non-voice role focused on supporting LinkedIn advertising operations across Marketing Solutions (LMS), Talent Solutions (LTS), and Agency Support (LAS).

The role involves campaign setup, optimization, reporting, CRM case management, and billing updates, ensuring accurate and timely execution to support LinkedIn's operational and revenue objectives.

Key Skills

• LinkedIn Campaign Manager Tool (CMT)
• Merlin
• Campaign IQ (CIQ)
• Google Ads
• Data Analysis
• Zendesk
• Salesforce
• Microsoft Dynamics
• Excel

Key Responsibilities

• Common Responsibilities (All LOBs - LMS, LTS, LAS)
• Manage incoming requests exclusively through CRM tools; no voice or phone communication.
• Own cases end-to-end: intake, execution, QA, and closure.
• Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
• Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
• Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
• Participate in training, coaching, and process improvement initiatives.
• Communicate updates through CRM, case chatter, or email only.

Shift Coverage

• Rotational Shift

Key Qualifications

• Graduate / post-graduate in any discipline. (Undergraduates with relevance experience can be considered)
• 1 year of experience in media operations, ad operations, or campaign management.
• Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
• Excellent written communication skills and attention to detail.
• Comfortable working in a backend, non-voice operations role.
• Ability to work in SLA-driven, high-volume environments across global shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.