Acquisition Manager

Business

• Meet the settargets on liabilities in terms of open market acquisition & existing customer conversion
• Understandneed and acquire customers who meet the criteria for liability products througheither of the below channels:
• Leads generated by branch staff and personal leads
• Referrals generated from existing customers
• Alternate channels
• Maintain the database of the prospects, meet selectprospects and manage the relationship thereafter
• Accompany CRS-Unsecured loans on the field foractively driving conversion of existing borrowing customers into liabilitiescustomer
• Cross sell other secured loan products of Ujjivanand pass quality leads to respective loan officers
• Share customer insights/product related feedbackwith the Sales Manager - Liabilities

Customers

• Interact with customers in a courteous andprofessional manner; provide prompt,efficient and accurate services
• Reduce customer dormancy and customer attrition bycontinuous engagement / interaction
• Resolves the customer queries on various accounts,FD / RD, remittances & third party product

Internal Processes

• Guide the customer to fill the ??Account OpeningForm??; ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents
• Strictly adhere & maintain compliance to KYCnorms
• Drive the usage of alternate channels such as ATMs,BCs and assist customers to use ATMs for dispensing cash

Learning & Performance

• Maintain up to date knowledge of the liabilitiesproducts and services as well as a working knowledge of other products offeredin the branch
• Resolve queriesraised by CRS-unsecured loans w.r.t liability products and support them inselling liabilities
• Ensure adherence to training man-days/ mandatorytraining programs for self
• Ensure goal setting, mid-year review andperformance appraisal processes are completed within specified timelines
• Meet the settargets on liabilities in terms of open market acquisition & existingcustomer conversion
• Understandneed and acquire customers who meet the criteria for liability products througheither of the below channels:
• Leads generated by branch staff and personal leads
• Referrals generated from existing customers
• Alternate channels
• Maintain the database of the prospects, meet selectprospects and manage the relationship thereafter
• Accompany CRS-Unsecured loans on the field foractively driving conversion of existing borrowing customers into liabilitiescustomer
• Cross sell other secured loan products of Ujjivanand pass quality leads to respective loan officers
• Share customer insights/product related feedbackwith the Sales Manager - Liabilities.

Customers

• Interact with customers in a courteous andprofessional manner; provide prompt,efficient and accurate services
• Reduce customer dormancy and customer attrition bycontinuous engagement / interaction
• Resolves the customer queries on various accounts,FD / RD, remittances & third party product

Internal Processes

• Guide the customer to fill the ??Account OpeningForm??; ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents
• Strictly adhere & maintain compliance to KYCnorms
• Drive the usage of alternate channels such as ATMs,BCs and assist customers to use ATMs for dispensing cash

Learning & Performance

• Maintain up to date knowledge of the liabilitiesproducts and services as well as a working knowledge of other products offeredin the branch
• Resolve queriesraised by CRS-unsecured loans w.r.t liability products and support them inselling liabilities
• Ensure adherence to training man-days/ mandatorytraining programs for self
• Ensure goal setting, mid-year review andperformance appraisal processes are completed within specified timelines.Location - New Delhi,Nagar,Ghaziabad,Alwar,Bharatpur,Dausa,Faridabad,Khurja,Meerut,Ajmer,Tonk,Sawali,Madhwapur,Kota,Bundi,Jaipur,Kishangarh,Haridwar,Dehradun,Jodhpur,Saharanpur,Palin,Chandigarh,Ambala,Palwal,Rewari,Agra,Firozabad,Modinagar,Hapur,Yamuna,Abohar,Hisar,Jind,Bhiwani,Rohtak,Sikandrabad,Sonipat,Ganganagar,Hanumangarh,Sirsa,Bathinda,Aligarh,Panipat,Ludhiana,Firozpur,Jalandhar,Rupnagar,Sangrur,Amritsar,Patiala,Indore,Pithampur,Bhilwara,Kaithal,Kurukshetra,Guna,Naraingarh,Jhajjar,Khargone,Khandwa,Sanawad,Nagda,Narwana,Barnala,Mandasa,Gidderbaha,Muktsar,Kotputli,Mathura,Samalkota,Badnagar,Ujjain,Moradabad,Fatehabad,Barwani,Dhamnod,Kapurthala,Gwalior,Ellenabad,Samrala,Narnaul,Goniana,Sangamner,Raipura,Durg,Bilaspur,Rajnandgaon,Kotli,Noida,Sohna,Gurugram,Kalan,Kidwai,Kanpur,Indira,Lucknow,Varanasi,Prayagraj,Karanpur,Bulandshahr,Bhopal,Dwarka,Udaipur,Gorakhpur,Rohini,Dehli,Janakpuri,Shimla,Mohali,Panchkula,Jaunpur,Ballia,Dabwali,Fazilka