ACN GN - SONG - Service - Salesforce Platforms - Consultant
Accenture · Mumbai · onsite · Posted 30d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
About The Role
Salesforce Business Analyst/Functional ConsultantConsultant S&C GN SONG Management Level :09 - Consultant Location :Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Must have skills :Salesforce CRM platform implementations, Business Analysis, Stakeholder Management Good to have skills :Pre-sales activities, Service experience design, Industry-specific knowledge Experience :Minimum 5 + yrs experience Educational Qualification :MBA from a tier 1 institute Job SummaryAs a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions. Roles & Responsibilities Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements. Present working demos to stakeholders and support implementation tasks. Apply industry knowledge to implement Salesforce solutions tailored to client needs. Develop business cases and value propositions with data analysis and presentation preparation. Collaborate with project teams for successful Salesforce delivery. Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations. Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends.
Qualification
Professional & Technical SkillsMust To Have Skills:Experience in Salesforce CRM platform implementations. Strong stakeholder management and issue resolution skills. Proficiency in business analysis, especially in service process design/redesign. Familiarity with industry-specific requirements and customer service operations. Experience in service experience design and user research. Exposure to pre-sales activities and willingness to grow in this area.
Additional Information
The ideal candidate will have strong communication , analytical, and problem-solving skills, along with at least one Salesforce certification. This position offers opportunities to work on transformative projects with global clients and develop consulting acumen through personalized training.
Salesforce Business Analyst/Functional Consultant
Qualification
Professional & Technical Skills
Additional Information
The ideal candidate will have strong communication , analytical, and problem-solving skills, along with at least one Salesforce certification. This position offers opportunities to work on transformative projects with global clients and develop consulting acumen through personalized training.
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Skills
Customer ServicecrmIssue ResolutionRFPcuser researchBusiness AnalystBusiness AnalysisResearchDesignStakeholder ManagementoperationsSalessalesforcedata analysismarketingcertification
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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