ACN GN - SONG - Service - Salesforce Platforms - Analyst

Salesforce Business Analyst/Functional Consultant ?? Consultant ?? S&C GN SONG

Management Level:11 - Analyst
Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,
Must have skills:Salesforce CRM platform implementations, Business Analysis, Stakeholder Management

Good to have skills:Pre-sales activities, Service experience design, Industry-specific knowledge
Experience:Minimum 1 year(s) of experience is required

Educational Qualification:MBA from a tier 1 institute

Job Summary

As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions.

Roles & Responsibilities

• Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements.

• Present working demos to stakeholders and support implementation tasks.

• Apply industry knowledge to implement Salesforce solutions tailored to client needs.

• Develop business cases and value propositions with data analysis and presentation preparation.

• Collaborate with project teams for successful Salesforce delivery.

• Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations.

• Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends.