Accounts Receivable Specialist

Company Profile Chola MS Risk Services

Chola MS Risk Services is a joint venture between the Murugappa Group (India) and Mitsui Sumitomo Insurance Group, one of the largest insurance groups globally and a leader in Asia.

The company has strategic partnerships with Arcadis, a leading global natural and built asset design and consultancy firm, and is a member of the Inogen Group—an association of 12 EHS consulting companies worldwide.

Key Responsibilities

1. Receivables & Collections Management

• Drive the end-to-end process from invoicing to collections, ensuring timely billing and realization
• Ensure accurate and timely delivery of invoices to customers
• Monitor and reduce DSO (Days Sales Outstanding) and improve collection efficiency
• Drive closure of overdue receivables.
• Ensure timely collection of EMD / Security Deposits / retention amounts
• Monitor collections related to secondment engagements and ensure no overdues

2. Cash Flow Optimization

• Prepare and share periodic collection forecasts
• Improve predictability and consistency of cash inflows
• Identify delays in collections and drive timely corrective actions
• Highlight risks impacting cash realization to management

3. Customer & Stakeholder Management

• Engage with project managers, clients, and internal stakeholders for collections and dispute resolution
• Ensure timely closure of billing dependencies and disputes
• Coordinate closely with Sales, Operations, and HR teams to unblock receivables

4. Governance & Control

• Maintain clean and reconciled customer ledgers
• Track customer payment behaviour and identify high-risk accounts
• Ensure adherence to credit policies, billing processes, and internal controls
• Maintain proper documentation of follow-ups and commitments

5. MIS, Reporting & Analytics

• Prepare and circulate periodic MIS including:
• AR ageing reports
• Collection reports
• Invoice registers
• Provide DSO analysis, ageing trends, and customer segmentation
• Highlight:
• Delayed payments
• Collection risks
• Bottlenecks impacting realization
• Support business teams with data-driven insights

6. Banking & Compliance

• Manage issuance, tracking, and closure of Bank Guarantees (BGs)
• Ensure timely closure of expired BGs and avoid financial exposure
• Coordinate with banks and internal stakeholders for BG-related activities

7. Audit & Compliance

• Ensure adherence to internal financial controls across Revenue to Receivables cycle
• Support internal and external audits
• Ensure nil or minimal audit observations and timely closure of audit points

8. Reconciliation & Statutory Follow-ups

• Perform TDS receivable reconciliation with books and Form 26AS
• Follow up with customers for closure of discrepancies
• Ensure accuracy and completeness of receivables balances

9. Process Improvement & Automation

• Identify and implement process improvements in collections and reporting
• Drive automation initiatives to improve efficiency and reduce manual effort
• Strengthen SOPs and standardization across receivables processes

Key Performance Indicators (KPIs)

• Reduction in DSO (Days Sales Outstanding)
• Reduction in overdue receivables (especially >90 days)
• Collection efficiency ratio (Collections vs Opening Receivables)
• Accuracy and timeliness of MIS reporting
• Reduction in disputes and reconciliation gaps
• Audit observations (target: nil/minimal)
• Timely issuance and closure of Bank Guarantees
• TDS reconciliation closure rate

Skills & Competencies

Functional Skills

• Strong expertise in Accounts Receivable and collections processes
• Good understanding of project billing / service revenue cycles
• Hands-on experience in ERP systems (Ramco/ SAP / Oracle / or similar)
• Advanced Excel skills (data analysis, ageing, dashboards)

Behavioral Competencies

• Strong ownership and result orientation
• Excellent negotiation and influencing skills
• Ability to handle challenging customer interactions
• High follow-up discipline and closure mindset
• Strong analytical and problem-solving skills