Accounts Receivable Manager

Roles& Responsibilities:

• Manage day-to-day operations of the AR Calling team and ensure achievement of productivity,

quality, collection, and aging targets.

• Manage Physician Billing and Hospital Billing AR processes, including insurance follow-up, claim

status, denials, underpayments, appeals, and payment issues.

• Handle complex AR accounts and coordinate with payers to resolve outstanding claims.
• Monitor AR aging and develop action plans to reduce aged and high-value accounts.
• Analyze payer-wise, client-wise, and aging-wise performance and identify areas for

improvement.

• Manage denial trends and implement corrective actions to improve collections.
• Conduct regular team performance reviews, coaching, and feedback sessions.
• Prepare and present daily, weekly, and monthly MIS and operational reports.

• Work closely with Billing, Coding, QA, Training, and Client Services teams to resolve process-

related issues.

• Ensure adherence to client SOPs, SLAs, quality standards, and compliance requirements.
• Handle client escalations and participate in client review calls.
• Support recruitment, onboarding, training, and development of AR Calling professionals.
• Drive continuous process improvements to improve cash flow, collections, productivity, and quality.

Preferred candidate profile

Candidates with proven experience in Physician Billing + Hospital Billing + AR Calling/Denial

Management, along with strong team-management and client-handling experience, will be preferred.