Accounts Receivable Lead

Role context and purpose:

We are looking for an Accounts Receivable Lead to own end-to-end AR operations including billing, drive collections, manage customer accounts, and lead a high-performing AR team. The ideal candidate must have experience managing AR at scale, handling customers, managing disputes, driving collections and reconciliations, and partnering closely with Sales, Business, Legal, Tech and Finance teams. A strong customer-oriented approach, commercial acumen, and people leadership skills are essential.

Key Responsibilities:

• Own end-to-end AR operations including billing, collections, reconciliations, ageing, disputes, claims, refunds, adjustments, and reporting.

• Drive timely collections and proactively reduce overdue and long-outstanding receivables.

• Manage large/key customer accounts, including payment follow-ups, reconciliations, disputes, and escalations.

• Monitor AR ageing, DSO, collection performance, and customer-level outstanding balances.

• Partner with Sales, Business, Brand Engagement, Operations, Technology, and Finance teams to resolve billing and payment issues.

• Lead and develop the AR team, driving performance, accountability, and operational excellence.

• Review claims, credit balances, refunds, deductions, and other receivables transactions.

• Prepare AR, ageing, and collection reports and support statutory audits.

• Identify and implement process, technology, and automation improvements to improve AR efficiency.

• Ensure adherence to accounting policies, internal controls, AR related MIS and compliance requirements.

What Will You Need?

• Qualified CA / MBA (Finance).

• 8 to 12 years of experience in Billing, Accounts Receivable, Collections and Order-to-Cash end to end cycle.

• Proven track record of managing large-scale AR operations and large/key customer portfolios.

• Experience in team management and people development.

• Strong understanding of AR, collections, reconciliations, ageing, and accounting principles.

• Advanced MS Excel and hands-on experience with ERP systems.

• Strong analytical, problem-solving, negotiation, and stakeholder management skills.

• Excellent communication skills with a customer-first mindset.

• Ability to manage multiple priorities and deliver in a fast-paced environment.

Success in This Role Will Look Like

• Improved Billing process, collections, DSO, and AR ageing.

• Reduction in overdue and disputed receivables.

• Strong customer relationships and faster issue resolution.

• Leading High-performing and accountable AR team.

• Improved process efficiency through automation and continuous improvement.