Accounts Receivable - Collections

What You Will Do

• To ensure the security and profitability of Lionbridge through efficient and effective credit control of a portfolio of customers
• Chasing customer for payment of due and overdue invoice and converting to payment
• Drive collections by escalating any customer issues in a professional, documented and systematic manner until resolved
• Drive the resolution of collection problems by understanding the issues, articulating those issues and working with the appropriate Lionbridge personnel to resolve in a timely fashion.
• Following up with the customer upon resolution for payment update
• Escalate any bad debt or other concerns to the Team Lead immediately for timely resolution
• To implement and maintain excellent standards of customer service both internally and externally
• Take responsibility for actions on your portfolio of customers, manages time, prioritizes work and plans ahead
• Ensures that the Lionbridge collection process is followed
• Drive collections to key metrics DSO, over 60 days and cash collection
• Ad hoc projects as they arises

To Be Successful You Will Have

• Excellent communication skills both written and oral
• Good listening skills, understands how and when to action
• Proactive manner
• Collections experience in an International Environment
• Ability to work on their own, along with being a Team Player
• Adaptable and flexible
• Customer focused
• Attention to detail
• Results driven
• Business Acumen
• Relevant experience 2 years plus