Accounts Receivable Caller

Job Description: AR Caller

Company: blueBriX
Location: Kochi, Kerala / Remote
Shift: 6:30 PM 3:30 AM IST (US Eastern Time)

About blueBriX

blueBriX is a digital health innovator specializing in EHR solutions across Care Coordination, Patient Engagement, Revenue Cycle Management, and Reporting & Analytics. Headquartered in Maryland, USA, with an Offshore Delivery Center in Kochi, Kerala, our 200+ strong global team serves clients in over 100 countries.

Role Overview

We are looking for an experienced AR Caller to manage insurance claim follow-ups, resolve denials, and accelerate reimbursements for US healthcare providers. The ideal candidate will have strong US healthcare RCM knowledge, excellent communication skills, and hands-on experience with payer calls and CMS-1500 claim forms.

Key Responsibilities

• Follow up with US insurance payers on unpaid, pending, and denied claims.
• Identify denial reasons, underpayments, and reimbursement delays.
• Review CMS-1500 forms, EOBs, and claim details to identify errors and support claim resolution.
• Coordinate appeals, corrected claims, and resubmissions with the billing team.
• Prioritize AR aging buckets (30/60/90/120+ days) and maintain accurate call logs.
• Meet daily productivity and quality targets while ensuring HIPAA compliance.

Requirements

• Minimum 2 years of hands-on AR follow-up experience in US healthcare RCM.
• Experience with outbound payer calls, IVR systems, and insurance portals.
• Working knowledge of CMS-1500 forms, CPT and ICD codes, EOBs, and denial management.
• Familiarity with AR aging analysis, claim appeals, and resubmissions.
• Excellent spoken English and professional communication skills.
• Willingness to work the US shift (6:30 PM 3:30 AM IST) in a remote setup.
• Reliable internet connection and a suitable work-from-home environment.

Good to Have: Experience with Kareo, eClinicalWorks, Athenahealth, or similar billing platforms, and exposure to Medicare, Medicaid, and commercial insurance payers.

Why Join blueBriX?

• Take ownership of AR accounts and drive measurable results.
• Make a direct impact on healthcare revenue and collections.
• Work with a quality-focused RCM team.
• Explore growth opportunities in denial management, appeals, and team leadership.