Accounts Receivable Caller

We are seeking a detail-oriented and experienced AR Caller to join our US Healthcare Revenue Cycle Management (RCM) team. The candidate will be responsible for following up with insurance companies regarding unpaid, denied, and underpaid medical claims, ensuring maximum reimbursement and minimizing outstanding accounts receivable.

Role & responsibilities

Key Responsibilities

• Follow up with insurance companies on unpaid, denied, and pending claims.
• Analyze claim denials and identify root causes.
• Work on various payer portals and contact insurance representatives for claim status.
• Initiate appeals and resubmissions as required.
• Resolve billing issues, coding-related denials, and payment discrepancies.
• Document all call activities and payer communications accurately.
• Meet assigned productivity and quality targets.
• Prioritize high-value accounts and aged AR for timely resolution.
• Coordinate with internal teams including coding, billing, and payment posting.
• Maintain compliance with HIPAA regulations and client guidelines.

Preferred candidate profile

Preferred only 1 - 2 years experience

Perks and benefits