Accounts Receivable Caller

Position: Accounts Receivable Caller
Process: International Voice Process
Experience: Minimum 1+ Year
Location: Guindy, Chennai
Shift Timing: 5:30 PM 2:30 AM (US Shift)

Job Responsibilities

• Handle Accounts Receivable (AR) activities for US healthcare physician billing.
• Work on CMS-1500 (Physician Billing) claims and understand the overall billing cycle.
• Make outbound calls to insurance companies and payers regarding claim status, denials, payments, and outstanding balances.
• Follow up on unpaid, denied, rejected, and underpaid CMS-1500 claims.
• Analyze claim denials and identify the reasons for non-payment.
• Coordinate with internal teams to resolve claim-related issues and ensure timely reimbursement.
• Maintain accurate documentation and update claim/account information.
• Meet daily productivity, quality, and collection targets.
• Communicate professionally with US insurance companies and healthcare representatives.

Candidate Requirements

• Minimum 1+ year of experience in US Healthcare AR Calling / Physician Billing / Medical Billing / International Voice Process.
• Hands-on knowledge of CMS-1500 and Physician Billing is preferred.
• Good understanding of US healthcare insurance, claims, denials, payment posting, and AR follow-up.
• Excellent English communication and interpersonal skills.
• Willingness to work in the US shift.
• Good negotiation, follow-up, and problem-solving skills.
• Candidates with experience handling insurance calls and claim follow-ups will be preferred.

Interested candidates can contact HR for further process and interview details.

Shobana HR - [phone removed]

Maria HR - [phone removed]

Rishi HR - [phone removed]