Accounts Receivable Caller

Job Title: AR Caller / Accounts Receivable Caller

Experience: 1- 3 years preferred
Employment Type: Full-time

Job Summary

An AR Caller is responsible for following up with customers/clients regarding outstanding invoices and ensuring timely collection of payments. The role involves regular communication with customers, resolving payment-related queries, maintaining accurate records, and supporting the companys accounts receivable process.

Key Responsibilities

• Make outbound calls to customers regarding overdue and outstanding invoices.
• Follow up on promised payment dates and ensure commitments are met.
• Communicate invoice details, outstanding balances, and payment terms clearly.
• Identify and resolve payment discrepancies, billing issues, and customer queries.
• Coordinate with internal teams such as Billing, Sales, and Accounts Payable to resolve disputes.
• Maintain accurate records of calls, customer responses, payment commitments, and follow-ups.
• Send payment reminders through email and other approved communication channels.
• Escalate long-pending or disputed accounts to the appropriate team.
• Meet daily/weekly collection and calling targets.
• Prepare and maintain reports related to outstanding accounts and collections.
• Ensure all customer interactions are professional and properly documented.

Required Skills

• Good verbal and written communication skills.
• Strong negotiation and follow-up skills.
• Basic knowledge of Accounts Receivable, invoicing, collections, and payment processes.
• Good MS Excel and computer skills.
• Ability to handle customer objections and payment disputes professionally.
• Strong attention to detail and record-keeping skills.
• Ability to work independently and meet targets.
• Good interpersonal and problem-solving skills.

Qualification

• Bachelors degree in Commerce, Accounting, Finance, Business Administration, or a related field preferred.
• Prior experience in AR, collections, finance, BPO/KPO, or customer service is an advantage.

Interested Candidates can share the resume to

S. Vishnu priya- HR

Contact [phone removed]

mail: [email removed]