Accounts Receivable Analyst

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Accounts Receivable Analyst

Location : Remote - US Only Country : United States Department : Accounting Reports To : Revenue Accounting Manager Position Type : Full-Time Salary : $55,000

Job Summary:

First Due is seeking a detail-oriented and proactive Accounts Receivable Analyst to support customer account management, collections, and accounts receivable operations in an exciting and high growth SaaS company.

Reporting to the Revenue Manager, this person plays a critical role in preserving healthy cash flow, support DSO of 45 days and maintains strong customer relationships. The ideal candidate has excellent communications skills, is analytical, organized, and comfortable managing a steady volume of customer and internal requests efficiently.

Key Responsibilities:

Serve as a primary point of contact for the AR inbox and phone line, ensuring prompt, same-day responses to customer inquiries.

Conduct proactive, relationship-focused outreach to customers regarding account balances, helping ensure timely payments while maintaining strong partnerships.

Maintain thorough, well-organized account documentation and customer correspondence within NetSuite.

Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances.

Prepare regular AR aging and collections reporting to support leadership visibility into cash flow performance.

Complete customer-requested forms, vendor registrations, and onboarding requirements to support smooth account setup.

Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and other teams to ensure account matters are handled smoothly and efficiently.

Help maintain accurate, current customer tax documentation to support compliance and reporting accuracy.

Support month-end close processes, including account reconciliations and reserve analysis.

Provide documentation and support for internal and external audits.

Recommend process improvements that enhance the customer experience and strengthen accounts receivable operations.

Contribute to additional accounting projects as opportunities arise.

Qualifications:

Bachelor's degree in Accounting, Finance, Business, or related field (preferred) or equivalent experience.

1–2 years of experience in AR, collections, or general accounting.

Strong verbal and written communication skills.

High attention to detail, strong organizational skills, and reliability.

Quick learner, adaptable to new systems and tools.

Preferred Qualifications:

Understanding of general ledger concepts (debits, credits, reconciliations).

Prior experience with AR or collections.

Exposure to NetSuite.

Experience in a B2B or subscription/SaaS billing environment.

For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to  people@firstdue.com .

Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com  for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities.  This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy  here .