Accounts Receivable Analyst

Position Summary:

The Accounts Receivable Analyst will be part of a versatile team responsible for Overseeing the entire financial operations process or The customer set-up, invoice creation and cash application for ACAs clients as well as project reviews and reconciliations related to projects or client accounts.

Job Duties:

Depending on the specific needs of the Accounts Receivables team, the Accounts Analyst will be responsible for one of the areas of focus below:

Financial Operations:

• Process monthly billing in accordance with ACAs client contracts, and general workflow procedures, ensuring adherence to controls and workflow procedures
• Ensure billing is performed in compliance with client contracts, identify and resolve discrepancies, and work with senior management to resolve billing disputes in a timely manner
• Manage follow-up billing to ensure collections on a systematic basis, identify problem accounts, and work with senior management to produce swift resolutions
• Review customer accounts on a periodic basis including performance of customer reconciliations
• Respond to daily revenue-related inquiries from various stakeholders. Provide accurate and timely information to support business decisions.
• Assist with financial operations related to acquisitions. Ensure seamless transition and integration of acquired entities into existing financial systems.
• Zendesk Ticket Escalations handle and resolve tickets related to financial operation. Prioritize and escalate to ensure timely resolution.
• Process terminations in accordance with company policy and procedure
• Maintain accurate and up-to-date records of customer interactions and collection activities.
• Prepare and submit reports on collection efforts and results.
• Develop and maintain strategic partnership with Stakeholders
• Work closely with the Sales AEs and CSMs to address customer issues and improve overall
• customer satisfaction.

Required Education and Experience:  

• Minimum of 3-5 years of experience for designated area (Billing or Financial Operations) in a high volume, fast-paced environment
• Bachelors degree (Business or Accounting), or other quantitative background

Preferred Education and Experience:

• Experience in the Professional Services industry.

Required Skills and Attributes:

• Ability to exercise discretion and make independent judgments on matters of significance

Demonstrated professional integrity

• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; proactive in ones own education and career progression.
• volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACAs high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, and Dashboard creation.
• Working knowledge of Salesforce, Great Plains, and Workday, considered an added advantage.