Accounts Receivable Analyst, Payments

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.

Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we:

• Empower you to follow your desired career path & achieve professional and personal goals
• Encourage work-life balance and wellbeing
• Are proud to champion equal opportunities for everyone.

We are a global team but that doesn’t stop our sense of collaboration, supportiveness and fun! About the Role

Workday's Accounts Receivable Team is continuing to expand and we're seeking a skilled Accounts Receivable Analyst- Payments who wants to make their mark on a growing organization. This role will work with multiple departments within the company.  To be successful in this role, the individual must be able to manage multiple deadlines, have strong analytical skills, be detail oriented, display a high level of organizational skills and enjoy collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Job responsibilities include but are not limited to : Training of new hires

Oversight and responsibility for ensuring the daily recording of customer payments are completed timely

Investigate and resolve payment queries 

Processing returned payments

For failed integrations or bank files, facilitating resolution with internal WOW team or bank contacts

Performing account reconciliations 

Completing month end and quarter end close responsibilities

Presenting and speaking on behalf of the payment team in a variety of meetings (with potentially Product, WOW) which may include upper level management

Completing regression/feature uptake testing

Providing audit detail and support as requested by internal and external audit teams

Providing detail and support for payments withheld due to sanction review requests

Collaborating with multiple different teams (tax, expense, ap, corp acctg, payroll) to help identify appropriate coding of non-AR payments

Maintaining customer records

Special projects as assigned

Supporting ongoing automation testing and implementations 

Builds rapport and trust with internal customers

Collaborates with team and takes initiative on process improvement opportunities

About You

Basic Qualifications: 6+ years of cash application and accounts receivable (or similar) experience 

Other Qualifications: Organized, detail oriented and accurate

Strong computer skills are necessary, including Excel and Google docs

Strong analytic and problem solving skills

Excellent oral, written and interpersonal communication skills

Strong ability to follow through and take ownership of issues

Customer service focused and solution oriented

Professional demeanor

Continually evaluates processes and seeks to improve operational efficiencies

Our Approach to Flexible Work   With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com .

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.     Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.    In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.