Accounts Payable Helpdesk Specialist

Role: Helpdesk Executive – Accounts Payable

Skill: Accounts Payable

Location: TCS Gitanjali Park, Kolkata

Experience: 4-8 years

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Inter

• Preferred Compliance certification from a reputed organization or university

Must Have:

• Knowledge in SAP, Oracle, excellent communication skills

Good-to-Have:

• Analytical skills, Positive attitude

Job Summary:

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function. This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels.

Key Responsibilities:

Helpdesk & Query Management:

• Act as the first point of contact for vendor and internal stakeholder AP queries

• Log, track, and resolve queries using a helpdesk/ticketing system

• Ensure queries are resolved within defined SLA timelines

Accounts Payable Support:

• Support invoice processing, validation, and posting activities

• Handle invoice status, payment queries, vendor reconciliations, and escalations

• Coordinate with AP teams to resolve discrepancies and blocked invoices

Vendor & Stakeholder Communication:

• Communicate with vendors via email and phone regarding payment and invoice issues

• Work closely with internal teams such as Procurement, Finance, and Treasury

• Provide accurate and timely updates to stakeholders

Process & Compliance:

• Ensure compliance with company policies, controls, and audit requirements

• Support month-end close activities related to AP helpdesk items

• Identify process gaps and suggest improvements

Required Skills & Qualifications:

• of total work experience with at least 1+ year in Accounts Payable

• Prior experience in AP Helpdesk, Finance Operations, or Shared Services environment

• Knowledge of Accounts Payable and Procure-to-Pay processes

• Working knowledge of ERP systems (SAP, Oracle, MS Dynamics, etc.)

• Experience with ticketing/helpdesk tools

• Proficiency in MS Excel and MS Office

• Strong communication, customer service, and problem-solving skills

Preferred Skills:

• Experience in a global or shared services environment

• Knowledge of SLAs, KPIs, and quality metrics