Accounts & Operations Assistant

About QAADU

QAADU is a growing vegan health & beauty brand with a presence across India and the GCC. We are looking for a detail-oriented and organised Accounts & Operations Assistant to support our accounts, e-commerce operations, order processing and day-to-day administration.

Key Responsibilities

1. Accounts & Invoicing

• Assist with day-to-day accounting and bookkeeping activities.
• Prepare and process customer invoices, credit notes and other accounting documents.
• Maintain sales and purchase records and ensure transactions are properly documented.
• Assist with reconciliation of payments, orders and invoices.
• Coordinate with the accountant/finance team for GST, TDS and other routine accounting requirements.
• Maintain proper records of expenses, bills and supporting documents.

2. E-commerce Order Processing

• Process and manage orders received through platforms such as Amazon, Flipkart, Tata CLiQ and other online marketplaces.
• Verify orders, generate invoices and ensure orders are processed within the required timelines.
• Coordinate with the warehouse/packing team for picking, packing and dispatch.
• Monitor order status, cancellations, returns and replacements.
• Ensure marketplace orders are accurately updated and closed.
• Assist in resolving basic order-related issues with marketplace platforms.

3. Packing & Dispatch Coordination

• Coordinate daily order packing and dispatch activities.
• Ensure the correct products, quantities and invoices are included with each order.
• Maintain basic dispatch and courier records.
• Coordinate with courier/logistics partners when required.
• Monitor pending and delayed shipments and escalate issues promptly.

4. Administration & Document Control

• Maintain organised physical and digital records of invoices, purchase bills, orders, shipping documents and other company documents.
• Maintain proper filing and document numbering systems.
• Assist with preparation of reports and basic MIS.
• Support general office administration and coordination.
• Ensure important documents and records are updated and easily retrievable.

Skills & Qualifications

• Bachelor's degree/diploma in Commerce, Accounting, Business Administration or a related field.
• 1–3 years of experience in accounts, administration, e-commerce operations or a similar role.
• Basic knowledge of accounting and invoicing.
• Good knowledge of MS Excel/Google Sheets.
• Experience with Amazon Seller Central, Flipkart Seller Hub, Tata CLiQ or other marketplace platforms would be an advantage.
• Good organisational and documentation skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet daily deadlines.
• Good communication and coordination skills.
• Basic knowledge of GST and Indian invoicing requirements is preferred.

Ideal Candidate

We are looking for someone who is hands-on, organised and dependable. This is a practical operations role, so the candidate should be comfortable moving between accounts, computer-based order processing, documentation and coordinating physical packing/dispatch work.

Key qualities:

✔ Accuracy

✔ Attention to detail

✔ Good Excel skills

✔ Organised and systematic

✔ Quick learner

✔ Responsible and trustworthy

✔ Able to work independently

✔ Comfortable working in a fast-growing company