Accounts Manager (Customer Success & Operations)
Infrassist Technologies · Ahmedabad · onsite · Posted 65d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Account Manager
Location: On-Site (Ahmedabad)
Experience: 3-5 Years
Department: Customer Success Operations
Reports To: Business Head - Sales Customer Success
Role Overview We are seeking a proactive and customer-focused Account Manager to manage and grow relationships with our existing clients.
In this role, you will act as the primary point of contact for assigned accounts, ensure high levels of customer satisfaction, identify opportunities for growth, and collaborate with internal teams to deliver exceptional service.
Key Responsibilities Account Management - Manage and own assigned customer accounts
- Build strong relationships with key stakeholders and decision-makers
- Act as the primary contact for all client communication
- Ensure high customer satisfaction and account health
- Conduct regular business review meetings
- Monitor service performance and address gaps proactively
- Handle escalations and ensure timely resolution
- Identify upsell and cross-sell opportunities
- Contribute to account expansion strategies
- Support retention and revenue growth initiatives
- Coordinate with internal teams for service delivery
- Ensure client requirements are clearly communicated
- Track deliverables and service commitments
- Maintain accurate CRM records and account updates
- Prepare account reports and performance insights
- 3-5 years of experience in Account Management / Customer Success
- Strong communication and stakeholder management skills
- Excellent problem-solving and conflict resolution abilities
- Ability to manage multiple client accounts efficiently
- Experience in IT Services, MSP, or Technology industry is preferred
- Customer-first mindset
- Strong ownership and accountability
- Ability to work in a fast-paced environment
- Collaborative and team-oriented approach
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactioncrmservice deliveryMSPConflict ResolutionmanagementStakeholder ManagementoperationsIT Servicesaccount management
About Infrassist Technologies
Infrassist Technologies
IT Services & Consulting
75
employees
2017
9 years old
Ahmedabad, Gujarat
India
₹6.5L PA avg
Avg at Infrassist Technologies
About
At Infrassist Technologies Pvt Ltd, we specialize in delivering Microsoft 365, Azure, and Modern Workplace solutions to global MSP partners and enterprises. We operate as a white-labeled delivery partner, enabling our clients to scale their cloud operations, service desk, and professional services with high-quality engineering talent and structured delivery processes.
Industries
Cyber SecurityInformation TechnologyIT Infrastructure
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