Accounting Services Associate III
Conduent · Bengaluru · onsite · Posted 49d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Order to Cash (O2C) Associate | Accounts Receivable (Billing, Cash Application Collections) Location: ITPB Tech Park, Whitefield, Bengaluru
Requirements - Commerce, Accounting, Fice, or related educational background.
- 3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, or Fice Operations, preferably in a BPO environment.
- Strong understanding of AR processes and receivables management.
- Experience working on Billing, Cash Application, and Collections activities.
- Good knowledge of Microsoft Excel, PowerPoint, and other MS Office applications.
- Ability to analyze aging reports and past-due receivables.
- Experience in customer follow-up through emails and calls.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Willingness to work in rotational shifts.
The primary role is to manage Billing or Cash Application or Collections activities for global customers. The role includes reporting Billing/Cash Application/Collections performance against monthly targets, resolving invoice-related queries, researching disputes and deductions, monitoring receivables, and ensuring timely collections while delivering quality customer service to internal and external stakeholders.
What you will be doing - Manage Billing or Cash Application or Collections for global customers.
- Report actual Billing/Cash Application/Collections against monthly targets.
- Perform quality reviews of Cash Application and Billing processes.
- Follow up with customers through emails and calls.
- Escalate issues to stakeholders as required.
- Resolve customer and business team queries related to invoices.
- Research and analyze disputes and deductions in ERP.
- Coordinate with various departments to obtain supporting documents and information for dispute resolution.
- Monitor assigned receivable accounts and ensure timely collections.
- Investigate customer claims related to improper billing and billing disputes.
- Deliver quality customer service by responding to internal and external stakeholder inquiries professionally.
- Analyze past-due receivables and drive collection efforts.
- Participate in Operations Reviews with Clients and Management.
- Use MS Office applications, including Excel and PowerPoint, for reporting and analysis.
- Demonstrate a positive attitude, willingness to learn, and commitment to work.
Sourced from naukri
Skills
Customer ServiceSAPms office applicationsCash ApplicationO2CGlobal OperationsDispute ResolutionLearning And DevelopmentERPAccounts ReceivableResearchOrder To CashCommunication SkillsoperationsbpoAccounting
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
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